Clinical Implementation Specialist

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Oversee the entire Solutions Design process, efficiently and accurately aligning clinical protocols with software solutions while adhering to project scope.

• Advise clients on optimal utilization of Medable’s cloud-based clinical trial platform.

• Establish and disseminate design best practices.

• Contribute to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review initiatives.

• Create documentation to facilitate streamlined software design and configuration.

• Lead and manage comprehensive technical implementations for customer accounts, encompassing configuration, customization, technical testing, quality assurance, and troubleshooting.

• Act as a subject matter expert for the platform.

• Oversee technical implementation releases, schedules, milestones, and deliverables.

• Ensure that projects are delivered on time, within scope, and align with technical and customer expectations.

• Voice the customer perspective within the product organization through technical insights, feedback, and feature requests.

• Collaborate with product teams to convert customer feedback into product improvements.

• Serve as the intermediary between customers and Medable’s product development team.

• Work with the product team to define additional features and roadmap items.

• Provide technical support and guidance to internal teams.

• Create and assess technical design documentation to verify that development adheres to technical standards.

• Assist in technical training and customer onboarding to ensure successful product launches and adoption.

• Travel as necessary.

• Undertake other assigned responsibilities.

⛳️ Requirements

• A minimum of 4 years of technical experience in technical implementation, product management, solution design, or a related field, or a mix of education and experience.

• Capability to comprehend and interpret clinical trial documentation, including protocols, clinical data models, and other eClinical data collection instruments.

• Experience in interpreting client requirements and preparing as well as documenting solution design specifications.

• Familiarity with requirements gathering, analysis, solution design, development, testing, and software implementation.

• Strong understanding of clinical trial data management processes and regulatory compliance frameworks.

• Extensive knowledge of clinical trial domains, including eCOA, ePRO, EDC, and DCT.

• Demonstrated experience in client relations and engagement with clients at various levels.

• Proficiency in Microsoft Word, PowerPoint, and Excel.

• Excellent verbal and written communication skills, negotiation abilities, and the capacity to simplify complex technical concepts.

• Strong technical knowledge of the Software Development Life Cycle (SDLC).

• Outstanding customer-facing and technical communication abilities.

• Proven proficiency in gathering and articulating technical customer requirements.

• Excellent technical project management and problem-solving skills.

• Familiarity with app publication processes.

• Proficient in Git, Confluence, Postman, and Terminal (command line).

• Strong project management capabilities.

• Technical aptitude and willingness to learn new software programs.

• Good time-management skills.

• Bachelor’s degree in Computer Science, Health Informatics, or a related discipline.

🏝️ Benefits

• Flexible work arrangements: Remote from the outset, providing a flexible employee experience.

• Competitive base salaries.

• Annual performance-based bonuses.

• Stock options available for employees.

• Comprehensive health and insurance coverage.

• Wellness program covering mental, physical, and financial health.

• Peer-to-peer recognition program.

• Volunteer time off.