Implementation Lead

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Oversee the entire implementation lifecycle, from contract execution to go-live and early adoption for both new and current clients.

• Manage multiple simultaneous implementation projects, ensuring clear timelines, milestones, and comprehensive documentation.

• Collect and convert customer requirements into scalable configurations, integration, and migration solutions.

• Configure and assist with integrations (APIs, webhooks, batch data transfers) while supervising data migration processes.

• Cultivate in-depth knowledge of the product and investigative workflows to guide customers toward optimal practices.

• Provide engaging user training and enablement to promote successful adoption and long-term value.

• Serve as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities for enhancement.

• Work collaboratively across teams with Product, Engineering, and Support to address issues and enhance delivery.

• Offer structured feedback on product deficiencies, contribute to requirements, and assist in testing new features.

• Evaluate implementation performance and customer outcomes, highlighting insights and opportunities for improvement.

• Continually enhance implementation processes to boost efficiency, scalability, and customer impact.

• Uphold and advocate for high standards of security, confidentiality, and compliance while managing company systems, customer information, and internal processes.

⛳️ Requirements

• 2-3 years of experience in implementation, project delivery, business analysis, customer onboarding, training, or a similar customer-facing position.

• Strong skills in organization, communication, and stakeholder management.

• Capability to convert requirements into clear plans, workflows, documentation, or materials for customer enablement.

• Comfort with managing timelines, risks, competing priorities, and customer expectations.

• Solid understanding of data migrations and integration models (APIs, webhooks, batch processing).

• Exceptional communication skills, both written and verbal, complemented by strong stakeholder management abilities.

• Highly organized with a keen attention to detail and follow-through.

• A collaborative team player who can also work independently.

• A growth-oriented mindset dedicated to continuous learning and improvement.

• Experience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related field is an asset!

🏝️ Benefits

• Work remotely in a flexible work environment.

• Generous budget for professional development.

• Benefits program available through our Employer of Record.

• Enjoy half-day Fridays during the summer.