Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of customer implementations from the point of Sales handoff until successful go-live.

• Develop and oversee implementation plans, including milestones, responsibilities, and timelines.

• Collaborate with customers and internal stakeholders throughout the implementation projects.

• Identify risks, dependencies, and obstacles, and drive efforts toward their resolution.

• Keep stakeholders informed with clear communication regarding project status and next steps.

• Assist customers in configuring their Prospyr environment and translating existing workflows into Prospyr.

• Organize setups for providers and staff, locations, scheduling, services and catalog, forms and consents, payments, patient communications, inventory, memberships, online booking, and integrations.

• Confirm configuration accuracy prior to go-live.

• Manage data migration requirements, monitor migration progress, and validate readiness.

• Oversee third-party integrations and escalate technical issues with proper documentation and business impact assessments.

• Coordinate and deliver role-based training for customers.

• Create go-live readiness checklists and address any knowledge gaps.

• Provide support during the transition to live operations.

• Identify friction points in implementation and enhance Prospyr’s onboarding process.

• Create templates, playbooks, checklists, documentation, and training materials for implementation.

• Collaborate with Product and Engineering teams to address recurring implementation challenges.

• Assist in transforming repeatable onboarding activities into scalable self-service solutions.

• Ensure a smooth transition to the Customer Experience Manager responsible for long-term customer success.

⛳️ Requirements

• 2–4+ years of experience in SaaS implementation, onboarding, project management, or customer success.

• Excellent project management and organizational capabilities.

• Ability to handle multiple customer implementations at the same time.

• Proficient in learning complex software and configuring products effectively.

• Strong skills in customer communication and training.

• Ability to troubleshoot issues and effectively collaborate with technical teams.

• Comfortable working in a dynamic environment where processes are constantly evolving.

• Experience in healthcare, EMR, medical aesthetics, wellness, payments, or vertical SaaS is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive workplace culture.