Implementation Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the configuration of Loomis’ SafePoint product and solutions.

• Oversee onboarding and implementation processes for designated client projects.

• Execute comprehensive implementation, resource scheduling, stakeholder communication, installation, and training for the SafePoint Solution.

• Gain in-depth knowledge of the product offerings and implementation project plans, becoming a subject matter expert on SafePoint and its applications.

• Promote ongoing improvement, enhance process efficiency, and ensure customer satisfaction for both internal and external stakeholders.

• Utilize project management, communication, and influence-management strategies to successfully complete projects.

• Manage the logistics of SafePoint equipment, including device allocation, shipment timing, delivery tracking, installation readiness, and inventory management.

• Collaborate with Planning, Operations, vendors, and service partners to anticipate deployment needs and synchronize ordering schedules.

• Track purchase requests, order status, delivery commitments, backorders, and escalations.

• Maintain oversight of implementation inventory, tracking units on hand, committed, in transit, and identifying inventory risks.

• Build and sustain client relationships while identifying additional avenues for Loomis to deliver value.

• Supervise vendors and ensure the provision of professional and efficient customer service.

• Undertake special projects and fulfill other assigned responsibilities.

⛳️ Requirements

• Preferred Bachelor’s Degree or Technical institute degree/certificate in Business, Computer Science, IS, or a related field.

• Equivalent work experience may substitute for formal education.

• A minimum of 5 years of experience in operational process improvement is required.

• Demonstrated experience in project management and quality systems implementation is essential.

• Exceptional communication skills are a must.

• Ability to travel up to 10% is required.

• Skills in influencing management are necessary.

• Strong preference for candidates with experience in coordinating logistics, inventory tracking, vendor ordering, or supply planning.

• Excellent organizational skills, with the ability to manage multiple implementation schedules, equipment needs, and vendor communications concurrently.

🏝️ Benefits

• Personal development opportunities in accordance with the employee development plan.