Client Implementation Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee the implementation of new customers from the initial planning phase and site configuration to training, launch, and the transition to ongoing support.

• Act as a reliable point of contact throughout the implementation process, understanding customer requirements and establishing clear expectations.

• Create and manage implementation plans, coordinate deliverables, identify potential risks, and resolve timeline challenges.

• Set up and configure KPA's platforms while providing insights on product functionality, integrations, and best practices.

• Address implementation challenges by leveraging existing platform capabilities.

• Educate customer administrators and supervisors on the effective use of KPA's products and management of their environments.

• Collaborate with Client Success, Product, and Content teams to troubleshoot issues, convey customer feedback, and enhance the implementation process.

• Ensure the successful completion of implementations and facilitate a seamless transition to the ongoing Client Success team.

• Independently manage implementations, foster customer trust, foresee challenges, and provide a smooth onboarding experience.

• Assist automotive businesses in streamlining and enhancing compliance through KPA's Software, Consulting, and Training services.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing position, preferably involving customer onboarding, implementation, project coordination, or technical support.

• Excellent organizational and time management abilities.

• Capability to handle multiple priorities and ensure project progression.

• Strong communication skills to interact with customers, comprehend their needs, and guide discussions towards solutions.

• Practical and resourceful approach to problem-solving.

• Willingness to learn new technologies, explain technical concepts, and assist others in using software platforms.

• Ability to work autonomously while effectively collaborating with customers and team members in a remote setting.

• Proficient in Microsoft Office applications and customer relationship management tools.

• A bachelor's degree or equivalent professional experience is required.

• Experience with Salesforce is a plus.

• Prior experience in implementing, configuring, or supporting software solutions is advantageous.

• Verification of identity and eligibility to work in the United States is required upon hiring.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Flexible Spending Accounts

• PTO

• Paid holidays

• Floating holidays

• 401(k) with Company match and immediate vesting

• Company-funded Life Insurance

• Employee Assistance Programs

• No-cost Mental Health Benefits

• Remote work environment

• Annual bonus up to 7.5%