Implementation Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Strategize and execute new client installations

• Oversee project timelines, schedules, milestones, and deadlines for deliverables

• Ensure assigned implementation tasks meet the highest quality standards

• Utilize project management and organizational skills throughout the implementation procedures

• Examine client data files during the implementation process

• Aid in the documentation for client data feeds, which includes mapping and specialized data manipulation

• Support testing for new client implementations

• Recognize barriers and challenges in the client onboarding process

• Work collaboratively with internal teams to pinpoint resources for client data challenges, implementation milestones, and unique client requirements

• Communicate with clients regarding their data needs and concerns, provide status updates, and facilitate the installation process

• Deliver regular status updates to internal staff and client representatives

• Manage schedules and timelines using project management software and company project templates

• Provide exceptional customer service

• Adhere to company Privacy and Security regulations

• Safeguard confidential health information as mandated by law

• Perform additional responsibilities as required, including data entry and research tasks

⛳️ Requirements

• Bachelor’s degree is mandatory; a focus on Health Insurance or Administration is preferred

• 3+ years of experience in handling Health Insurance claim data or in a related field is preferred

• 1-2 years of project management or related experience, ideally supporting the configuration and customization of a system or product

• Advanced proficiency in the Microsoft Office Suite, including Word, Excel, Project, and Outlook

• Familiarity with web applications

• Strong experience in healthcare IT, clinical informatics, or Healthcare Fraud, Waste, and Abuse (FWA) is highly desirable

• Understanding of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, and ICD-10 is preferred

• Competence in using computers and various software applications

• Capability to prioritize and organize a large volume of projects

• Strong problem-solving and decision-making abilities

• Excellent verbal and written communication skills

• High attention to detail

• Ability to thrive in a team-oriented environment

• Exceptional organizational and time management skills

• Self-driven and motivated

• Must have high-speed Internet with a minimum of 25mbs download and 5mbs upload; satellite Internet is not permitted

🏝️ Benefits

• Medical, Dental & Vision insurance

• 401(k) retirement savings plan with employer matching

• Paid vacation and sick leave

• 7 paid holidays & 2 floating holidays

• Paid maternity/paternity leave

• Disability & Life insurance

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Opportunities for professional and career development

• Eligible for remote work

• High-speed Internet is required (minimum 25mbs download and 5mbs upload; satellite is not permitted)