Implementation Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee implementation activities throughout the entire lifecycle, including preparation, launch, hyper care, stabilization, and transition to ongoing operations.

• Collaborate with both business and technical teams to synchronize implementation plans, activities, dependencies, milestones, and responsibilities.

• Maintain plans, playbooks, tools, documentation, and the established criteria for readiness and transition.

• Create and support cross-functional operating rhythms for coordinating implementation, resolving issues, escalating concerns, and making decisions.

• Identify and monitor risks, issues, blockers, and dependencies; ensure proper ownership, action planning, escalation, and follow-through.

• Track implementation, adoption, support, and operational performance metrics to evaluate rollout health and pinpoint emerging issues.

• Aggregate operational data, stakeholder feedback, and implementation observations to detect trends and areas needing attention.

• Generate clear status reports to provide stakeholders and leaders insight into implementation progress, risks, issues, trends, and necessary decisions.

• Facilitate cross-functional problem-solving and ensure timely communication of critical information to relevant stakeholders.

• Document lessons learned and identify opportunities to enhance and standardize implementation processes, tools, and practices for future rollout activities.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or a relevant combination of education and experience.

• Generally, 4+ years of related experience.

• Experience in implementation, program or project management, business operations, operational readiness, deployment, or a similar field.

• Proven ability to coordinate complex initiatives across various business and technical teams.

• Experience in identifying and managing project or implementation risks, issues, dependencies, actions, and escalations.

• Preferred experience in supporting enterprise technology, platform, process, or operating-model implementations.

• Preferred experience with go-live, hyper care, stabilization, adoption, or large-scale implementation activities.

• Excellent organizational and project coordination abilities.

• Strong analytical and problem-solving capabilities.

• Ability to interpret operational data, recognize trends, and translate information into actionable steps.

• Ability to synthesize complex information and clearly communicate key findings, risks, and priorities to diverse audiences.

• Strong written and verbal communication skills.

• Capability to build effective cross-functional relationships and influence outcomes without direct authority.

• Proactive in identifying risks and issues and facilitating appropriate resolutions and escalations.

• Knowledgeable in implementation, operational readiness, adoption, and stabilization practices.

• Familiarity with dashboards, key performance indicators, and operational performance reporting.

• Ability to work efficiently across business, Product, Technology, Support, Training, and Change Management functions.

• Capacity to adapt and remain effective in fast-paced, evolving environments.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive workplace culture.

• Equal opportunity employer.