Implementation Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Configure and implement document processing applications, API integrations, and solutions for statement composition.

• Convert client business requirements into dependable and scalable solutions.

• Process and transform client data files in various formats such as XML, Excel, ANSI/ASCII, and Postscript/print image.

• Design, develop, and maintain document templates and workflows for print/mail and electronic presentation using Quadient Inspire and/or Exstream.

• Create scripts and programs to validate data, automate processing steps, and facilitate operational workflows.

• Program, test, troubleshoot, diagnose, and resolve issues related to data processing and workflows.

• Collaborate with Project Managers, Customer Service, developers, clients, and cross-functional teams to onboard customers effectively.

• Assess existing workflows and templates, contributing to composition convergence and standardization efforts.

• Provide support during live deployments and assist with production acceptance.

• Adhere to guidelines for implementation, testing, and deployment.

• Maintain internal documentation regarding issues, resolutions, usage, and training materials.

• Offer application support and basic training for end-users.

• Report to the Manager of Implementation.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

• A minimum of 6 years of experience in software implementation, application configuration, technical support, or document composition.

• Experience in print-and-mail/variable data programming.

• Database experience with SQL Server, along with familiarity in stored procedures/functions and general database operations.

• Proficient in using the Unix command line and/or shell scripting.

• Experience with Windows PowerShell.

• Knowledge of system integration concepts and API configurations.

• Experience in omni-channel output design.

• Proficient in HTML/XHTML, XML/XSL, CSS, and at least one of the following: Java, C#, .NET, or batch processing.

• Understanding of relational data modeling and SQL proficiency in MS SQL Server or other DBMS.

• Strong knowledge and experience with MS Office, Quadient, Exstream, Responsive HTML Email Development, XSLT code development, C#, Litmus testing, and Adobe Creative Suite software.

• Ability to manage multiple priorities, meet project deadlines, and proactively identify risks or issues.

• Excellent communication and collaboration skills, including the ability to explain technical concepts to non-technical users.

• Self-motivated with the ability to work efficiently in a remote environment.

• Role involves prolonged sitting and extensive use of a computer.

• Willingness to travel up to 10%.

🏝️ Benefits

• Flexible benefits options available starting Day 1, including healthcare and employer-matched retirement savings.

• Generous paid time off (PTO) policy.

• Employee Referral Program bonus.

• Opportunities for remote, in-office, and hybrid work across North America, South Africa, and Europe.

• Opportunities for growth and talent development from within the organization.

• Up to 10% travel, including attendance at industry conferences and corporate events.