Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support to Enterprise Groups and Partnership Groups from the trial phase through 30 days after signup.

• Assist in the onboarding and launch coordination for new groups and partner relationships.

• Help in developing and managing implementation plans, timelines, checklists, and rollout activities.

• Coordinate efforts among administrators, champions, partner contacts, and internal teams.

• Conduct onboarding sessions, user training, admin training, and webinar-based rollouts.

• Facilitate pilot setup, pilot coordination, and the transition from pilot to broader rollout.

• Aid with admin setup, launch readiness, and troubleshooting operational issues.

• Take ownership of follow-up during the initial 30 days post-signup to enhance activation, participation, and early adoption.

• Support customer- and partner-facing demonstrations, onsite sessions, conferences, and group events.

• Collaborate closely with Partnerships on launch, training, and engagement initiatives for universities, associations, and other partner groups.

• Identify qualified leads, upsell signals, or commercial opportunities for the Sales team.

• Contribute to the development of repeatable playbooks, onboarding processes, and scalable implementation best practices.

⛳️ Requirements

• Proven experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role.

• Exceptional organizational skills, with the capacity to manage multiple priorities simultaneously.

• Outstanding communication and presentation abilities, with confidence in leading webinars and training sessions.

• Capability to coordinate with multiple stakeholders and ensure projects progress smoothly.

• Comfort in a role that supports revenue generation without directly handling commercial closures.

• Strong problem-solving skills and attention to detail.

• Ability to work cross-functionally with Sales, Partnerships, Customer Success, Marketing, and Product teams.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits.

• Remote-first culture with flexible working arrangements.

• Opportunity to influence the future of a rapidly growing company and make a significant impact in the veterinary industry.

• Equal opportunity employer dedicated to fostering a diverse and inclusive team.

• Accommodations are available for candidates participating in all aspects of the selection process.