Implementation Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee all facets of the implementation process.

• Collect project requirements, develop and maintain project plans, identify risks, address issues, and establish and adhere to deadlines.

• Effectively communicate with clients, project teams, and stakeholders.

• Provide regular updates to internal stakeholders and management.

• Collaborate with other departments to ensure tasks are completed without affecting project timelines.

• Facilitate project meetings and training sessions both onsite and virtually.

• Document meeting notes, project plans, key milestone dates, and other project tracking materials.

• Notify internal stakeholders of account relationship or project issues that need escalation.

• Assist customers in adopting platform features and best practices.

• Partner with Account Managers to support client business reviews and explore expansion opportunities.

• Coordinate with internal support teams to address daily customer support inquiries.

• Collaborate with Implementation management and colleagues to enhance implementation processes, timeliness, and quality.

• Provide product support and customer training for gift card-related products and services.

• Promote new and/or additional revenue opportunities.

⛳️ Requirements

• A Bachelor’s Degree with a focus on Business Administration or Computer Science is preferred.

• Familiarity with project management software, tools, and methodologies.

• Preferred knowledge of web applications and web design.

• General IT understanding of systems, software/hardware, and telecommunications terminology is preferred.

• At least 2 years of relevant experience.

• Strong personal organization skills with excellent oral and written communication abilities.

• Must be detail-oriented, capable of managing multiple assignments promptly and effectively.

• Ability to thoroughly learn SVS products and engage in a consultative approach with clients.

• Strong analytical and problem-solving abilities.

• Capable of thinking creatively and being action-oriented.

• Proven ability to remain composed in a fast-paced team environment while managing multiple tasks effectively.

• Exceptional customer service skills are essential, with the capacity to respond quickly and decisively to resolve customer issues.

• Employment offers may be contingent upon successful completion of pre-employment screening.

🏝️ Benefits

• 25 days of annual leave plus 8 bank holidays.

• Option to purchase or sell up to 5 days of annual leave each year through the benefits enrollment window.

• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay.

• Private Medical Insurance via Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge.

• Access to the Gratitudes benefits platform, providing flexible discounts, supermarket savings of 4–5%, and a variety of exclusive employee offers.

• Free access to LinkedIn Learning, featuring thousands of courses for ongoing professional and personal development.

• Company-issued equipment.

• Formal, hands-on training.