Implementation Project Manager II

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage a substantial portfolio of active employer onboardings independently across designated partners and implementation types.

• Convert business and partner goals into actionable project strategies with quantifiable objectives.

• Oversee the onboarding process from preparation and facilitation of kickoff meetings to vendor coordination, tracking data delivery, managing go-live processes, and transitioning to Client Experience.

• Track project metrics and milestones to assess progress and delivery efficiency.

• Keep precise project records utilizing Zoho, Jira, and Smartsheet.

• Update internal leadership on project and book-of-business progress, highlighting risks and trends.

• Establish and nurture proactive partner relationships throughout the onboarding process.

• Conduct stakeholder updates, facilitate kickoff calls, and manage internal transitions.

• Address partner inquiries in a timely and professional manner.

• Recognize, document, escalate, and effectively resolve issues independently.

• Collaborate with cross-functional teams to handle dependencies and eliminate obstacles.

• Participate in discussions on processes and contribute to initiatives aimed at process improvements.

• Enhance executive presentation abilities for career advancement towards Senior PM and Lead PM positions.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• Minimum of 3 years in project management or client implementation roles.

• Proven ability to independently manage a high-volume portfolio of simultaneous client projects.

• Experience in managing projects and engaging in client-facing roles with direct interaction among various stakeholder levels.

• Capability to establish and sustain internal and external professional relationships.

• Excellent written and oral communication skills.

• Proficient in Zoho, Jira, Smartsheet, and Microsoft Office.

• Skilled at managing escalations independently, identifying root causes, and facilitating issue resolutions.

• Comfortable collaborating with analysts to prioritize tasks and manage escalations.

• Inquisitive and quick to learn, especially regarding new technologies and processes.

• Self-driven, detail-focused, and adept at juggling competing priorities in a dynamic, team-oriented setting.

• Previous experience in healthcare IT, benefits consulting, insurance, or the health sector is a plus.

• Background in SaaS implementation, data analytics, or other fast-paced, growth-oriented environments is advantageous.

• PMP or other relevant project management certification is a bonus.

🏝️ Benefits

• Culture driven by a mission where your contributions create a meaningful impact.

• Flexible working arrangements available.

• Collaborative and supportive work environment.

• Opportunities for growth and career advancement.

• Affordable medical, dental, and vision insurance options.

• 401(k) plan featuring an employer match.

• Company-sponsored life insurance, short-term disability, and long-term disability coverage.

• Paid time off for vacation and personal use.

• Paid parental leave for new parents.

• And much more!