Implementation Project Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take charge of and manage the implementation process from customer signature through to go-live, hypercare, and ongoing operations.

• Oversee 2-4 concurrent implementations across various tracks.

• Develop and execute implementation plans, addressing resourcing, dependencies, and risks.

• Cultivate relationships with stakeholders from customer project teams and executives.

• Coordinate with cross-functional Gridsight teams in Customer Data, Product, Engineering, and Customer Success.

• Act as a liaison with the customer project lead and engage subject matter experts from the customer side.

• Represent the Gridsight product and technology stack to advise customers and shield Product Squads from disruptions.

• Manage scope, milestones, dependencies, resources, customer obligations, and critical paths.

• Maintain project status, predict go-live timelines and assess risks, while communicating with internal teams and customers.

• Handle changes in scope, data, and timelines; re-plan, re-establish baselines, and drive decision-making.

• Serve as the primary contact for customers through steering committees, working groups, and executive updates.

• Set clear expectations, communicate plans, identify issues, and drive customer approvals and commitments.

• Ensure a smooth transition to Customer Success at go-live.

• Contribute implementation insights to enhance templates, tools, processes, and communications.

• Identify recurring challenges that may benefit from product, tooling, or automation enhancements.

• Utilize, refine, or create methodologies, playbooks, and standards.

⛳️ Requirements

• Demonstrated experience managing multiple, 7-figure enterprise-grade projects, implementations, or integrations from start to finish with accountability for outcomes.

• Experience coordinating a team of resources, frequently distributed across Australia.

• Ability to prioritize, multitask, and execute efficiently, focusing on what truly matters.

• Thoughtful and structured relationship management skills that foster rapport with customers, from project teams to senior executives.

• Emotional intelligence to hold customers accountable and navigate difficult discussions.

• Technical fluency to learn, comprehend, and represent our platform and technology stack.

• Capability to provide credible guidance regarding data, integrations, and system architecture.

• Proven ability to thrive in ambiguity within a rapidly growing company where processes are continuously developed and refined.

• Experience in the energy, utilities, or grid domain is a plus.

• Familiarity with utility data platforms.

• Experience in a scaling startup environment.

🏝️ Benefits

• Meaningful Employee Stock Ownership Plan (ESOP) that allows you to share in Gridsight's growth.

• $2,500 work-from-home allowance.

• $2,500 health and wellness allowance.

• Bi-annual in-person working weeks.

• Lunch provided when working in the office.

• Options for fully remote, hybrid, or in-office work.

• Modern head office in Sydney and satellite locations in Melbourne, Brisbane, and Hobart.