Implementation Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee multiple global projects for various clients while ensuring timely execution in accordance with industry best practices, policies, procedures, and implementation methodologies.

• Strategically plan, document, and carry out all stages of the project life cycle.

• Manage project scope, requirements, timelines, risks/issues, communications, priorities, dependencies, and coordinate resources effectively.

• Cultivate relationships at all levels within the customer organization to understand their needs and accelerate time to value.

• Advocate for change, foster continuous process improvement, and promote the adoption of best practices among both business and technical teams.

• Develop implementation-level effort estimates and Statements of Work in collaboration with customers and prospects.

• Provide stakeholders with detailed updates, including cost analysis, issue tracking and resolution, as well as communications with business and technology management.

• Collaborate with development, product management, sales, support, and technical engineering teams to mitigate risks and enhance customer time to value.

• Act as the primary contact for customers, managing Professional Services delivery projects and guiding the customer journey from the sales handoff to services handoff.

⛳️ Requirements

• A minimum of 3 years of project management experience.

• A proven track record of successfully delivering projects to senior executives/sponsors for Fortune 500 companies.

• Experience in managing enterprise-scale IT, Service Delivery, or similar projects, or comparable experience.

• PMP Certification.

• Bachelor's Degree in Business Administration, Computer Science, or a related technical field, or equivalent experience.

• Adaptability and the ability to execute effectively within a fast-paced environment with conflicting priorities.

• Strong skills in negotiation, problem-solving, risk management, prioritization, decision-making, and organization.

• Excellent written and verbal communication skills, with an executive-level presence and experience in facilitating communications.

• Proven success in a customer-facing role that involves individual responsibility, business acumen, enterprise account management, and enhancing customer satisfaction.

• Skills in team building, conflict resolution, and collaboration.

• Consistent and dependable attendance.

• Experience managing a high volume of activities and multiple projects within a fast-growing organization.

• Ability to self-manage and prioritize effectively.

• Experience in Network Security is highly preferred.

• Proficiency in Spanish is preferred.

🏝️ Benefits

• Engaging work that has a direct impact on FireMon's products and business.

• Opportunity to share ideas and collaborate across various departments.

• Exposure to new facets of the company through cross-departmental collaboration.