Project Manager – Implementation

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take charge of the comprehensive implementation process of Syndigo's healthcare and medical device connections, from initiation to go-live.

• Serve as the main point of contact for healthcare clients throughout the implementation phase.

• Oversee the entire project life cycle, which includes discovery, analysis, estimation, development, quality control, and delivery.

• Facilitate requirements-gathering sessions with stakeholders from client business, IT, Regulatory Affairs, and Quality departments.

• Develop specifications and solution designs while documenting process flows and use cases.

• Manage the project scope in alignment with client constraints and regulatory standards.

• Create and maintain project plans, milestones, deliverables, tracking, reporting, and evaluations.

• Address implementation issues by identifying root causes and directing them to Product, Support, Services, or Engineering teams.

• Offer technical support to on-site users until the go-live phase is complete.

• Monitor issues until resolution and update both clients and internal stakeholders on the status.

• Record open items and known issues for transition to ongoing support.

• Assist customers with regulated product data and medical device information in accordance with global and regional requirements.

• Convert regulatory workflows into actionable business requirements, pilot programs, and process enhancements.

• Stay informed on healthcare regulatory trends and communicate relevant impacts within the organization.

• Manage communications, meetings, updates, and progress records with clients and program teams.

• Collaborate with Account Executives on milestone and go-live review sessions.

• Cultivate relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations.

• Conduct a structured handoff to the ongoing account or support team.

• Generate key performance reports for clients.

• Identify challenges, analyze data, and convert findings into practical recommendations.

• Create executive-level dashboards and business reviews.

⛳️ Requirements

• Exceptional analytical, verbal, and written communication abilities.

• Proven experience collaborating with executive-level clients, suppliers, and consultants to gather requirements and implement project plans.

• Proficiency with technology, particularly in product information management, data quality, and complex client workflows.

• Experienced in using Smartsheet, SharePoint, and the Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Familiarity with Microsoft Access.

• Knowledge of Salesforce, Jira, and Wrike.

• Over 5 years of experience in project management or a client-facing role within SaaS.

• Background in supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations is preferred.

• Experience with data governance and maintenance is preferred.

• Understanding of healthcare or medical device regulatory data requirements (e.g., FDA GUDID, EUDAMED, EU MDR/IVDR, GDSN, SWISSDAMED, TGA AUAUDI) is preferred, but not mandatory at entry-level.

• Experience in the healthcare, life sciences, or retail sectors is a plus.

• A BA/BS degree in Computer Science, Business, or a related field is preferred.

• PMP certification is preferred.

🏝️ Benefits

• Occasional travel to client sites and Syndigo offices as required.

• Commitment to Diversity, Equity & Inclusion.

• An inclusive environment where all are welcome.