Implementation Project Manager

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Spearhead strategic initiatives aimed at optimizing implementation processes and decreasing time-to-value.

• Oversee implementations involving multiple stakeholders and intricate technical requirements.

• Facilitate kickoff meetings to clarify customer objectives, expected timelines, and success metrics.

• Customize the platform with tailored templates, workflows, and settings to meet customer specifications.

• Provide system training to equip customers for self-sufficiency post-implementation.

• Monitor implementation milestones and manage customer expectations throughout the setup process.

• Recognize and address technical challenges during the implementation phase.

• Collaborate with Account Managers to ensure a seamless transition post-implementation.

• Record customer workflows and configurations for future reference and support purposes.

• Continuously enhance implementation processes to boost efficiency and customer satisfaction.

• Evaluate implementation data to pinpoint bottlenecks and suggest process enhancements.

• Engage in cross-functional initiatives aimed at refining the customer onboarding experience.

• Work closely with the Implementation Manager, Account Managers, Support, and Sales teams.

• Act as the escalation point for complex technical configurations.

• Direct implementations and promote strategic enhancements to the implementation methodology.

⛳️ Requirements

• A minimum of 3 years of experience in customer onboarding, implementation, or training positions, ideally within SaaS or construction technology sectors.

• Capability to convert technical product features into business value for a variety of customer workflows.

• Demonstrated success in shortening implementation timelines and enhancing customer satisfaction ratings.

• Experience managing implementations that involve multiple stakeholders and complex integrations.

• Strong analytical abilities with a knack for leveraging data to drive process improvements.

• Proven experience in delivering engaging virtual training sessions.

• Advanced technical configuration skills with a rapid capacity to learn and master new software platforms.

• Excellent project management skills with a history of meeting implementation deadlines.

• Outstanding communication abilities, with the flexibility to adapt messaging to various learning styles.

• Familiarity with SaaS and the home improvement sector is a plus.

• A solid understanding of business management CRM software and its role in enhancing business processes is advantageous.

• Must have authorization to work in the United States without visa sponsorship.

• Must currently reside in the United States.

🏝️ Benefits

• 95% coverage of medical, dental, and vision premiums for employees; 50% for dependents.

• 401k plan with up to a 4% company match, fully vested immediately.

• 20 days of paid time off (PTO).

• 48 hours of sick leave.

• 9 paid holidays.

• A paid day for volunteer activities.

• Annual international company retreat covered at full expense.

• Company-funded $50,000 life insurance, AD&D, and short-term disability coverage.

• Optional coverage for accidents, hospitalization, critical illness, and additional life insurance.

• $300 annual stipend for professional development.

• Five-year sabbatical: an additional 2 weeks of PTO and a $1,000 travel bonus.

• 10 weeks of paid parental leave for birthing parents.

• 4 weeks of paid parental leave for non-birthing parents.

• Company-issued laptop and necessary equipment.

• Flexibility for remote work arrangements.