Implementation Manager – Tech & Vendor Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the comprehensive implementation of strategic technology solutions, vendor services, and enterprise initiatives.

• Design and oversee implementation plans, project timelines, milestones, dependencies, and strategies for risk mitigation.

• Coordinate efforts among cross-functional teams and facilitate governance meetings related to implementation.

• Provide regular status updates to executive leadership and manage stakeholder expectations effectively.

• Oversee the onboarding and integration of new vendors that support Medicare Advantage operations.

• Manage the implementation of contracts, ensuring operational readiness, testing, and deployment are executed smoothly.

• Supervise vendor performance throughout the implementation and stabilization phases.

• Identify and escalate implementation issues, risks, and barriers to delivery, ensuring timely resolution.

• Collaborate with IT and architecture teams to define and implement technical integration requirements.

• Direct system testing, user acceptance testing (UAT), defect resolution, and preparation for production readiness.

• Validate and document integration between upstream and downstream systems.

• Create operational readiness plans, business processes, workflows, training materials, and communication strategies.

• Revise policies, procedures, and job aids; conduct assessments of readiness and reviews before going live.

• Aid in the stabilization and transition of solutions into ongoing operations.

• Ensure adherence to Medicare Advantage regulatory and compliance requirements.

• Work in partnership with Compliance, Legal, Privacy, and Information Security teams.

• Verify controls, documentation, and operational processes prior to launch.

• Support audit readiness and maintain implementation documentation.

• Monitor implementation metrics, post-launch results, and benefits realization.

• Enhance implementation methodologies and governance processes; capture lessons learned and establish best practices.

⛳️ Requirements

• A minimum of 5 years of experience in managing technology implementations, operational projects, or vendor integrations.

• Bachelor’s degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or a related field.

• Proven experience in leading complex cross-functional initiatives with multiple stakeholders.

• Strong skills in project and program management.

• Experience in vendor relationship management and driving organizational change initiatives.

• Exceptional communication, presentation, and facilitation abilities.

• Capability to manage several projects simultaneously in a fast-paced environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Supportive work environment that values collaboration and innovation.