Implementation Consultant, Materials Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the subject matter expert in Materials Management for software implementations.

• Assist new clients in transitioning from legacy financial systems to Multiview Financial Software.

• Collaborate with the Implementation team on client project plans, processes, methodologies, and execution strategies.

• Evaluate business process workflows and requirements, proposing system solutions.

• Create project plans while identifying, interpreting, validating, and documenting requirements and milestones.

• Align client business requirements, processes, and objectives.

• Troubleshoot software issues and serve as a liaison with clients.

• Enhance product integration with third-party services.

• Work alongside Client Support to address Materials Management challenges.

• Mentor and train new personnel on the use of Materials Management.

• Develop best practices for implementation in conjunction with internal teams.

• Assist clients during go-live phases, including technical discussions, whiteboarding, integrations, and solutions.

• Document and manage project deliverables, risks, and action items.

• Provide stakeholders with implementation status updates and address scope-related concerns.

• Maintain comprehensive client project plans while fostering strong client relationships.

• Manage multiple priorities, adhere to deadlines, and track time to ensure revenue capture.

• Support clients throughout all phases of implementation, including requirements gathering and escalation processes.

• Uphold Multiview’s core values, enhancing the reputation of both the company and its clients.

⛳️ Requirements

• A degree, diploma, or certification in Accounting, Commerce, Bookkeeping, or relevant Materials Management experience in the healthcare sector.

• 2-4 years of experience in a Materials Management role or a related field.

• Proven experience as a Materials Management Specialist within the healthcare industry.

• Familiarity with Materials Management Information Systems (MMIS) or ERP software.

• Strong ability in software usage, particularly in Financials/Enterprise products and services, financial software, or Materials Management.

• Exceptional client service skills with experience in client-facing scenarios.

• Strong communication, presentation, training/coaching, and interpersonal abilities.

• Excellent analytical and numerical skills, with the capacity to multitask, analyze, and solve problems with critical attention to detail.

• Strong organizational, planning, prioritization, and time management capabilities.

• Ability to maintain effective relationships with stakeholders and colleagues in a collaborative environment.

• Capacity to work both collaboratively and independently with minimal supervision.

• Openness to coaching and mentorship.

• Competence in handling confidential information while adhering to applicable data protection laws, including HIPAA standards.

• Willingness to travel within North America.

• Previous experience with ERP or Multiview Financial Software is preferred.

• Prior experience in software implementation is preferred.

• Experience in the SaaS/Software industry is preferred.

🏝️ Benefits

• 4 weeks of vacation to start.

• Additional paid time off to promote work-life balance.

• Wellness and mental health days.

• Company-sponsored competitive benefits including Extended Health, Dental, Vision, and more.

• Opportunities for continuous professional growth.

• Leadership development programs.