Implementation Consultant, ePCR & Fire Software

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee software implementation projects for both new and existing clients

• Organize project kickoff meetings and set implementation timelines and milestones

• Collect and document customer business processes, workflows, and operational needs

• Adjust software settings, forms, workflows, permissions, and client-specific functionalities

• Manage and carry out data migration tasks from legacy systems

• Provide virtual and onsite software training for administrators, management teams, and end users

• Create implementation plans and track progress against project deliverables

• Act as the main point of contact for customers throughout the implementation and go-live phases

• Offer onsite assistance during major rollouts and go-live events

• Resolve implementation-related challenges and collaborate with internal teams for solutions

• Record customer requirements, enhancement requests, and feedback on the product

• Collaborate with Product and Development teams to relay customer needs and operational issues

• Identify opportunities to enhance customer adoption and use of software features

• Keep accurate documentation of implementations and project records

• Assist in customer stabilization efforts post-deployment

• Provide guidance and best practices concerning EMS and fire service reporting workflows

• Represent Digitech in a professional manner at customer locations and industry events

• Execute additional related responsibilities as assigned

⛳️ Requirements

• High School Diploma is required

• Bachelor’s Degree is preferred

• Experience in EMS, Fire Service, or public safety operations is required

• A minimum of 5 years in EMS, fire service, healthcare technology, public safety technology, or software implementation is needed

• Proven experience in training adult learners and presenting to customer groups

• Strong knowledge of operational workflows within EMS or fire organizations

• Capability to manage multiple implementation projects at the same time

• Excellent communication, presentation, and relationship-building skills

• Preferred experience with SaaS, healthcare, or public sector software solutions

• Strong problem-solving and customer service skills

• Proficiency in Microsoft Office and web-based applications

• Willingness to travel approximately 60-75% of the time

• Ability to independently handle all job-related aspects, including required goals and business practices, in a remote setting

• Capability to talk, hear, and see clearly in order to read and interpret information

• Regular use of a computer, phone, and standard office equipment

• Ability to protect confidential information

• Willingness to work at least 40 hours per week, with flexible scheduling that may include after-hours and/or weekends as necessary

🏝️ Benefits

• Competitive salary based on experience

• Comprehensive benefits package

• 401(k) Plan

• Remote work environment

• Equal Opportunity Employer committed to diversity and inclusion