Implementation Manager, Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategic development and execution of program implementations for WEX's largest and most intricate enterprise clients.

• Develop and implement comprehensive strategies, project plans, and workstream methodologies for onboarding.

• Create and deliver tailored onboarding experiences and off-playbook solutions.

• Coordinate project management efforts across internal departments and ensure alignment of deliverables and milestones.

• Provide strategic communications and detailed recaps of discussions to both internal and external stakeholders.

• Analyze and document any modifications to scope, risks, and their impacts on project timelines.

• Monitor implementation deliverables and adjust project plans as necessary.

• Review implementation documentation to ensure accuracy and completeness of plan configurations.

• Manage and prioritize a portfolio of high-value clients effectively.

• De-escalate client issues and develop creative, mutually beneficial solutions.

• Complete formal training and deliver strategic education on product design, requirements, and operational details.

• Assess employer needs and satisfaction concerning products and services.

• Advocate for internal process and system improvements.

• Resolve implementation challenges and communicate solutions to Sales and consultants/brokers.

• Maintain responsive communication with clients and meet established turnaround times.

• Assist consultants/brokers and employers during open enrollment meetings.

• Provide guidance on product compliance and regulatory issues.

• Lead onsite implementations when applicable.

• Develop client-specific processes to enhance the onboarding experience.

• Collaborate with Partner Solution Managers and Implementation Project Managers.

• Support sales processes, including presentations for sales finalists.

• Monitor revenue and report any financial-impact changes to customers and WEX.

• Identify and implement innovative solutions to meet client requests.

• Integrate AI tools and automation into operational processes.

• Ensure HIPAA privacy compliance and carry out other assigned duties.

⛳️ Requirements

• 4–5 years of relevant industry experience or its equivalent.

• Advanced proficiency in Google Suite and Microsoft Office applications.

• Experience with OnBase is preferred.

• Ability to navigate and utilize various technological platforms.

• Extensive experience in client-facing positions.

• Exceptional communication and interpersonal abilities.

• Expertise in managing escalations.

• Commitment to achieving high levels of client satisfaction.

• Bachelor's degree is preferred.

• Ability to comply with HIPAA privacy regulations.

• Proven capability to lead onsite implementations when required.

• Experience with onsite travel for in-person sales finalist support.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles, based on the applicable plan.

• Commission eligibility for most sales positions, under the terms of an applicable plan.