Implementation Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the comprehensive onboarding and implementation process for designated clients from the initial kickoff to launch and ongoing adoption.

• Act as the main point of contact for clients throughout the implementation phase.

• Facilitate discovery sessions to gain insights into client objectives, workflows, requirements, and system necessities.

• Provide guidance to clients regarding system setup and best practices for implementation.

• Convert client requirements into actionable strategies for configuration, training, scheduling, and implementation.

• Assess configurations prior to launch, identifying any outstanding tasks and potential risks.

• Conduct train-the-trainer sessions focusing on product functionality, navigation, tools, and advanced modules.

• Maintain in-depth product knowledge and assist clients in effectively utilizing the platform.

• Develop and manage implementation project plans, including milestones, deliverables, dependencies, and timelines.

• Track progress, pinpoint risks and obstacles, and ensure projects remain on schedule.

• Handle multiple implementation projects simultaneously, adjusting plans as client requirements change.

• Collaborate with Professional Services, Product, and Client Success teams.

• Manage technical integrations and custom solutions as necessary.

• Ensure the successful completion of implementations and facilitate the transition to the Client Manager.

• Travel to client locations for training or implementation support as needed.

• Adhere to company policies, as well as relevant laws and regulations.

• Participate in team projects and initiatives.

⛳️ Requirements

• A Bachelor's degree in a relevant field is required.

• A minimum of 2 years of professional experience in areas such as SaaS implementation, project management, consulting, customer success, client services, or technology in higher education.

• Experience in a consultative or client-facing role directly interacting with clients.

• Strong skills in project management, organization, and time management.

• Excellent verbal and written communication abilities.

• Strong analytical skills and problem-solving capabilities.

• Solid business acumen and sound judgment.

• Capacity to manage multiple projects, priorities, and deadlines in a dynamic environment.

• Proven ability to quickly learn new software and technology.

• High attention to detail and proactive approach to issue resolution.

• Commitment to integrity, compliance, collaboration, and continuous improvement.

• Willingness to travel to client sites when necessary.

• Experience with SaaS implementations or enterprise software.

• Familiarity with working alongside higher education institutions, universities, career services, student services, or similar organizations.

• Knowledge of project management methodologies and tools.

• Experience in providing software training or conducting train-the-trainer programs.

• Proficiency with system configurations, integrations, data migration, or custom solutions.

🏝️ Benefits

• Opportunities for professional development programs offered through Symplicity and its parent companies, Volaris and Constellation Software Inc.

• Exposure to senior executives and international business networks.

• Initiatives focused on employee wellbeing.

• Opportunities for community involvement.

• Strong team engagement practices.

• A collaborative and supportive work environment.

• A commitment to inclusivity as an employer.