Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the hands-on technical implementation of OpenLoop’s platform for clients.

• Convert approved client solutions and requirements into detailed technical work breakdowns.

• Set up OpenLoop’s platform and tailor implementation-specific workflows.

• Execute and verify client and third-party integrations utilizing APIs, webhooks, authentication, and data mapping.

• Carry out data migration, cleanup, transformation, backfill, and reconciliation tasks.

• Utilize SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting or development to accomplish implementation tasks and troubleshoot issues.

• Configure event-driven automation and triggering logic throughout the platform.

• Collaborate with client technical teams to clarify requirements, share specifications, troubleshoot integration issues, and validate expected outcomes.

• Design and implement technical test plans that encompass complete workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.

• Prepare technical environments, data, and functionalities for UAT; address technical defects and provide evidence of readiness.

• Assess whether implementations fulfill OpenLoop’s technical definition of completion and provide technical approval.

• Diagnose implementation and production-stabilization challenges and establish reproducible evidence.

• Differentiate between configuration issues, deployment defects, data problems, client integration failures, third-party failures, and product deficiencies.

• Address implementation-related issues and escalate legitimate product defects or capability gaps as necessary.

• Generate and maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations, and as-built details.

• Supply the Technical Project Manager with estimates, technical status updates, dependencies, risks, and modifications.

• Assist with go-live and stabilization, subsequently transitioning implementations to Support and Customer Success.

• Employ AI judiciously while ensuring the accuracy and safety of the resulting work.

• Contribute reusable configurations, scripts, test packs, documentation, and implementation patterns.

• Transform operational and clinical requirements into patient workflows and validate experiences from both patient and operator perspectives.

⛳️ Requirements

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.

• Proven experience in personally implementing technical solutions for external customers—not merely managing implementation projects.

• Hands-on expertise with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.

• Experience in configuring complex SaaS platforms or implementation-specific workflows.

• Experience with data migrations, transformations, cleanup, backfills, or reconciliation tasks.

• Proficiency in using SQL and technical debugging tools to analyze data and application behavior.

• Experience in testing complete integrations and workflows across various systems.

• Strong troubleshooting abilities using logs, payloads, configurations, test results, and reproducible scenarios.

• Experience collaborating directly with both technical and non-technical customer stakeholders.

• Capability to produce clear technical documentation that another engineer can use to understand and support the implementation.

• Ability to differentiate implementation tasks from product defects and clearly specify required Product or Engineering support.

• Experience in supporting solutions through UAT, go-live, and production stabilization phases.

• Preferred: Background in healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM, or provider data.

• Preferred: Practical experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools.

• Preferred: Familiarity with DNS, DNS masking, SMTP, Postman, cURL, API clients, monitoring tools, and cloud-based development environments.

• Preferred: Ability to write or modify lightweight scripts using Python, JavaScript, GraphQL, or similar languages.

• Preferred: Understanding of environment management, deployment workflows, and configuration versioning.

• Preferred: Experience in creating automated technical or regression tests.

• Preferred: Responsible use of AI-assisted development and debugging tools.

• Preferred: Experience in a fast-growing environment where implementation standards and tools were still being developed.

🏝️ Benefits

• Medical, Dental & Vision coverage.

• Flexible Spending and Health Savings Accounts.

• Generous Paid Time Off (PTO).

• Flexibility for remote work.

• 401(k) plan with Company Match.

• Life Insurance benefits.

• Pet Insurance options.

• Competitive compensation package.