Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive software implementation projects from the initial requirements gathering to the go-live stage.

• Set up system workflows, reporting mechanisms, APIs, flat-file finance exchanges, and facilitate data migrations.

• Manage project timelines, plans, and deliverables effectively.

• Ensure stakeholders are kept informed and aligned throughout the project.

• Assist clients with testing and confirm system readiness for launch.

• Provide regular status updates, documentation, and risk assessments.

• Collaborate with Sales, Product, Engineering, and Support teams to address issues and align project deliverables.

• Monitor project time and activities for utilization goals and reporting purposes.

• Aid in change management by preparing client teams for new workflows and technologies.

• Oversee utilization and budget compliance across all assigned projects.

• Enhance implementation processes, tools, and templates for better efficiency.

• Deliver new implementations and additional work for existing clients, including finance integrations, configuration adjustments, expanded modules, and enhancements in the live environment.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 3 years in software implementation, consulting, or legal operations.

• Excellent client communication and stakeholder management capabilities.

• Proven ability to handle multiple projects with conflicting priorities.

• Strong problem-solving skills paired with meticulous attention to detail.

• Comfortable collaborating across different time zones and with international clients.

• Technical aptitude and curiosity, particularly in analyzing data, integrations, and system performance.

• Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management software.

• Experience in data migration, including aspects of transformation, validation, and reconciliation.

• Knowledge of implementing and troubleshooting REST APIs, including authentication, endpoints, JSON/XML payloads, and error management.

• Preferred background in software development, scripting, or databases such as SQL, Python, or Java.

• Proficient in SQL for validating, reconciling, and analyzing large datasets.

• Experience in configuring APIs and flat-file finance integrations.

• Familiarity with enterprise legal management, spend management, or CLM systems is a plus.

🏝️ Benefits

• Eligibility for an annual discretionary bonus.

• Three different medical plan options available.

• Coverage for dental and vision.

• Employer HSA contributions for participants in HDHP.

• 401(k) plan with a 100% match on the first 3% and a 50% match on the next 2% of employee contributions.

• Flexible paid time off policy.

• Seven sick days per year.

• Nine paid company holidays each year.

• Paid leave for birth parents, non-birth parents, and caregivers.

• Reimbursement for surrogacy and adoption expenses.

• 100% employer-paid life and disability insurance.

• Optional hospital indemnity, critical illness, accident, and pet insurance.

• Healthcare FSA, HSA, and dependent care FSA options available.

• One paid volunteer day each year.