Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client implementations from the initial Project Kickoff to Production deployment.

• Create and sustain project plans, milestones, objectives, deliverables, risks, and essential dependencies with both internal and client stakeholders.

• Provide project updates and set expectations for team members and management.

• Manage changes in project scope, recognize potential crises, and formulate contingency plans.

• Lead client discovery and solution-design sessions, documenting all decisions made.

• Act as the primary solution lead and subject matter expert, converting business requirements into configuration, workflow, and technical solutions.

• Execute hands-on configuration tasks.

• Serve as a liaison between the development team and clients to meet milestones and technical dependencies on schedule.

• Review development updates, assist with quality assurance, and support client user acceptance testing.

• Supervise client acceptance testing, monitor issues and feedback, and coordinate the resolution of critical items.

• Diagnose client issues and escalate them to the development team for resolution.

• Develop training materials and client workflow documentation, and conduct train-the-trainer sessions.

• Assist Customer Success and Managed Services teams with customer support delivery, data management, remediation, and report generation.

• Identify opportunities for implementation improvements, create and disseminate best practices, and enhance client outcomes.

⛳️ Requirements

• Minimum of 5 years’ experience in a SaaS or high-tech environment.

• At least 5 years’ experience in project management and implementing software solutions.

• Familiarity with US and OUS Transparency and Compliance regulations in the Life Sciences Industry.

• Preferred Bachelor’s degree in Information Systems, Computer Science, or a related field.

• PMP certification is advantageous.

• Experience with tools such as Confluence, JIRA, Zendesk, and Smartsheet is a plus.

• Profound understanding of project management methodologies, including project planning and risk management.

• Proven ability to foster and maintain client relationships.

• Exceptional oral and written communication, facilitation, negotiation, and organizational skills.

• Established track record of successfully managing client and stakeholder expectations across all organizational levels.

• Capability to handle multiple concurrent projects and adjust priorities under tight deadlines.

• High attention to detail in a fast-paced, dynamic, entrepreneurial environment.

• Strong interpersonal and cross-functional collaboration skills.

• Demonstrated proficiency in using both Mac and Windows MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Access to reliable high-speed internet suitable for professional remote work.

• A safe, ergonomic, and confidential home-office workspace.

• Ability to sit for extended periods, view a computer screen, communicate effectively in writing and verbally, and occasionally lift materials or equipment weighing up to 20 pounds.

🏝️ Benefits

• Merit-based compensation – Competitive base salary plus bonus opportunities.

• Work from anywhere – Positions are available to candidates across the US (United States).

• Unlimited PTO (Paid Time Off), including paid holidays and sick leave.

• 401k+ match program.

• Comprehensive health, dental, and vision insurance coverage.

• Paid parental leave.

• Health and wellness benefits including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts), dependent care, an EAP (Employee Assistance Program), discounts, and learning and development opportunities.

• Occasional travel may be required for team meetings, training sessions, or business events.

• Reasonable accommodations are provided in accordance with the Americans with Disabilities Act (ADA) and other relevant laws.