Implementation Manager

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Oversee the implementation of multiple client projects from the initial kickoff to the go-live stage.

• Create and manage project plans, timelines, milestones, and action items.

• Set project expectations, communication schedules, and define responsibilities.

• Lead both kickoff and recurring meetings with clients.

• Identify and proactively address risks, blockers, dependencies, and project scope.

• Collaborate with Product, Customer Success, Sales, and technical teams.

• Maintain project documentation to ensure implementations are on track and within the defined scope.

• Conduct discovery sessions to gather client requirements, understand business processes, and identify desired outcomes.

• Convert requirements into configurations and workflows within Engagedly.

• Configure platform functionalities across various domains, including Goals, Performance Management, Feedback, Learning, Surveys, Talent Mobility, and Analytics.

• Set up organizational structures, workflows, permissions, forms, and cycles.

• Collaborate with technical teams on integrations, data requirements, SSO, APIs, and other dependencies.

• Act as the main implementation contact for assigned clients.

• Build relationships with HR, People, IT, and other relevant stakeholders.

• Facilitate workshops to provide solutions and guidance on best practices for implementation.

• Update stakeholders on project status, decisions made, risks identified, and next steps.

• Manage testing, issue resolution, and validation of configurations.

• Conduct training sessions for administrators, managers, and end-users.

• Ensure clients are fully prepared for launch, covering configuration, data, testing, training, and change management aspects.

• Organize go-live activities and facilitate the transition to the post-implementation team.

• Enhance implementation processes and improve the client experience.

• Relay client feedback and recurring requirements to Product and internal teams.

• Contribute to the development of implementation standards, methodologies, and best practices.

⛳️ Requirements

• 3–5 years of experience in software implementation, project management, client services, consulting, SaaS operations, or a related field.

• Proven experience managing client-facing software implementations from kickoff to go-live.

• Familiarity with HR technology, talent management, employee experience, or related SaaS solutions is preferred.

• Demonstrated capability to manage multiple projects and various stakeholders effectively.

• Experience in gathering requirements, configuration, testing, and/or training.

• Proficient in Microsoft Excel and common business productivity tools.

• Familiarity with CRM or project management tools such as HubSpot, Jira, Asana, or similar platforms is preferred.

• Bachelor's degree or equivalent professional experience is preferred.

🏝️ Benefits

• PTO policy encompasses company holidays, sick leave, vacation time, and floating holidays.

• Flexible remote work options available.

• The company covers a portion of individual health care premiums.

• Opportunity to participate in a company-sponsored 401(k) plan.

• Access to training and educational resources.

• Professional development opportunities, including access to a third-party professional coach for all employees.

• Tuition reimbursement program available.

• Chance to work for a mission-driven organization that leverages business as a force for good.