Client Implementation, Account Management

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Take full ownership of post-sale client success, overseeing everything from implementation to ongoing performance.

• Spearhead intricate client onboarding and implementation processes while collaborating with cross-functional teams.

• Convert client workflows into effective product usage and reporting solutions.

• Align internal teams to ensure smooth execution and troubleshoot any issues that arise.

• Keep track of account health by proactively managing risks and identifying opportunities.

• Meet contractual, clinical, and performance obligations consistently.

• Utilize patient-level and aggregate data to showcase outcomes and return on investment (ROI).

• Manage client escalations, ensuring timely resolutions with clear accountability.

• Serve as a trusted advisor for clients and a reliable subject-matter expert within the organization.

⛳️ Requirements

• A degree or equivalent experience, typically with 4+ years in a related field.

• At least 4 years of project management experience, preferably in a dynamic or enterprise setting.

• Extensive background in client implementation, account management, or customer success roles.

• Demonstrated ability to independently handle complex, high-stakes client engagements.

• Experience in influencing cross-functional teams without direct authority.

• Excellent client-facing skills, particularly in escalation and performance management.

• Preferred certifications in project management, healthcare, analytics, or customer success.

• Knowledge of the healthcare or pharmacy sector.

• Proficiency in performance reporting and data-driven storytelling.

• Skills in risk management and leading escalations.

• Strong communication skills for executive-level interactions.

• Expertise in change management and facilitating adoption.

• Strong analytical problem-solving abilities.

• Capability to prioritize effectively in complex situations.

🏝️ Benefits

• Competitive compensation package.

• Potential for annual bonuses or long-term incentive opportunities.

• Comprehensive benefits through McKesson’s Total Rewards program.

• Reasonable accommodations available for job searches or applications.