Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer-facing implementations of Counterpart Assistant for new healthcare provider practices and TINs.

• Manage customer relationships from the initiation of projects through to the steady state following go-live.

• Direct comprehensive project plans for multiple simultaneous implementations.

• Coordinate with internal teams and customers regarding project scope, timelines, and progress.

• Collaborate with account management, support, product, and engineering teams to resolve issues and facilitate smooth transitions.

• Identify risks, drive solutions, and ensure that launches adhere to deadlines and meet quality benchmarks.

• Monitor and resolve potential integration challenges with product and engineering teams.

• Develop and enhance implementation playbooks, tools, and templates.

• Gather customer feedback and communicate implementation challenges to internal teams.

• Enhance time-to-launch, implementation quality, and overall customer satisfaction.

⛳️ Requirements

• 5-8 years of experience in leading technical product implementations in a customer-facing capacity.

• Proven history of delivering high-quality launches on time.

• Experience managing multiple implementations simultaneously.

• A minimum of 2 years of experience in healthcare technology implementations involving provider practices.

• Ideally, experience with EHR standard integrations.

• Outstanding customer-facing abilities with providers, office managers, and clinical leaders.

• Proficient project management skills.

• Strong technical judgment.

• Capability to identify potential integration challenges and project scope expansion.

• Excellent written and verbal communication skills.

• Ability to document project progress and highlight potential risks.

• Experience in process improvement.

• Ability to lead by influence, align stakeholders, resolve conflicts, and foster accountability.

🏝️ Benefits

• Competitive base salary.

• Equity opportunities.

• Performance-based bonus program.

• 401(k) matching.

• Regular reviews of compensation.

• Comprehensive medical, dental, and vision insurance.

• No-Meeting Fridays.

• Monthly company holidays.

• Resources for mental health support.

• Generous flexible time-off policy.

• Remote-first culture that encourages collaboration and flexibility.

• Learning programs.

• Mentorship initiatives.

• Funding for professional development.

• Regular performance evaluations and feedback.

• Employee Stock Purchase Plan (ESPP) providing discounted equity opportunities.

• Reimbursement for home office setup costs.

• Monthly stipend for cell phone and internet expenses.

• Opportunities for collaboration with global teams.

• Paid parental leave for all new parents.