Implementation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the initial implementation for new Benchling clients as well as expansion initiatives for current clients.

• Take full responsibility for the success of the implementation from project initiation to go-live.

• Create and carry out comprehensive project plans while managing project tasks and deliverables.

• Ensure that deployments are completed on schedule, within budget, and of high quality.

• Comprehend customers' scientific workflows and determine how Benchling can fulfill their business requirements.

• Facilitate requirements gathering and design sessions.

• Conduct data modeling and configure applications.

• Formulate test plans and oversee the execution of user acceptance testing.

• Provide training and onboarding for users.

• Offer guidance to customers throughout the implementation process and assist them in using Benchling Best Practices.

• Record customer challenges and advocate for product modifications internally.

• Recognize opportunities for account expansion and collaborate with sales post-go-live.

⛳️ Requirements

• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related discipline.

• Minimum of 2 years of experience in a laboratory or R&D environment.

• Ideally, experience in antibody discovery, strain engineering, or process development.

• Ability to empathize with scientists and rapidly grasp complex scientific concepts.

• Experience in software implementation, preferably with a SaaS software organization.

• Excellent communication skills and the ability to engage with scientists, IT project managers, and executives.

• Capability to thrive in a startup atmosphere.

• Demonstrated curiosity, creativity, and perseverance.

• Willingness to travel up to 25% based on client and project requirements.

• Familiarity with Benchling, especially in the role of Benchling administrator, is preferred but not mandatory.

🏝️ Benefits

• AI-focused exercise or discussion during the interview process.

• Flexible remote work options.

• Chance to collaborate with clients ranging from biotech startups to leading biopharmaceutical firms.

• Opportunity to work alongside scientists and impact product developments.