Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the initial 30–60 days of the customer journey, overseeing the transition from sales handoff through implementation, enablement, and the realization of initial value.

• Simultaneously manage 15–20+ customer implementations.

• Direct technical onboarding processes, which include security integrations, configurations, Workbench training, custom setup, and incident simulations.

• Collaborate with the SOC to ensure configurations are validated and readiness is established to detect and respond to threats.

• Set timelines, communicate expectations, manage project milestones, and cultivate customer relationships.

• Identify technical obstacles, readiness issues, and delays; escalate concerns when necessary.

• Work alongside Customer Success for technical handoffs and documentation.

• Recognize recurring onboarding challenges and propose process enhancements.

• Keep implementation documentation up to date and provide technical guidance to associate-level colleagues.

⛳️ Requirements

• A minimum of 2 years of experience in implementing SaaS solutions, security services, or IT services in enterprise settings.

• Background in customer-facing technical roles, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services.

• Proficient understanding of EDR, SIEM, NDR, and CASB technologies.

• Basic knowledge of networking principles, including the OSI model, DNS, firewalls, and proxies.

• Familiarity with AWS, Azure, or GCP, as well as their native security services.

• Knowledge of enterprise security best practices, including SOC 2, ISO 27001, and HIPAA compliance.

• Strong technical troubleshooting abilities to trace data flows and identify integration challenges.

• Experience in managing multiple customer implementations or technical projects concurrently.

• A Bachelor's degree or equivalent practical experience.

• Authorization to work in the United States; please note that Expel does not sponsor immigration visas.

🏝️ Benefits

• Eligibility for bonuses.

• Equity options.

• Unlimited paid time off (PTO).

• Flexible work location.

• Up to 24 weeks of parental leave.

• Comprehensive health benefits.

• A remote work environment.

• Opportunities for professional development in cybersecurity, cloud environments, and Expel's Workbench platform.

• Experience in diverse enterprise security environments and technologies.

• Collaboration with seasoned security practitioners.

• A voice in enhancing onboarding processes and delivery mechanisms.