Implementation Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main resource for implementing assigned client projects, overseeing everything from initiation to completion.

• Organize project tasks and take ownership of delivery milestones.

• Serve as the primary contact for customer communications and resolution of issues.

• Deploy, integrate, and validate PACS and related imaging solutions within customer environments.

• Configure and support DICOM workflows along with enterprise imaging connectivity.

• Provide second-level technical support for healthcare IT systems.

• Diagnose and resolve escalated issues during and after the implementation phase.

• Collaborate with IT, Product, and Engineering teams to tackle complex technical challenges.

• Keep thorough records of incidents, solutions, and workflows in the ticketing system.

• Contribute to the ongoing enhancement of implementation and support processes as well as the knowledge base.

• Ensure compliance with relevant regulatory standards and internal IT policies.

• Offer clear updates and guidance to key customers.

• Participate in on-call rotations and provide flexible coverage as necessary.

• Travel occasionally as required.

⛳️ Requirements

• Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent practical experience (required).

• 5+ years of experience in an IT technical implementation or support role (required).

• Demonstrated IT support experience, ideally in healthcare or clinical settings (required).

• Hands-on experience with PC and server platforms and command-line administration on both Linux and Windows (required).

• Proficiency in Windows client and server operating systems and Linux system administration (required).

• Strong networking and general IT skills, including experience troubleshooting complex applications and software products (required).

• Familiarity with ticketing systems and ITIL-based support processes (required).

• Experience with PACS, radiology workflow, DICOM, and/or HL7 (required).

• Knowledge of healthcare IT systems, such as EMR and clinical software (required).

• Excellent customer relationship skills along with strong written and verbal communication (required).

• Ability to manage multiple tasks, work under pressure, and collaborate across teams (required).

• Willingness to work varied hours and participate in on-call rotations (required).

• Understanding of archival and storage media (preferred).

• CompTIA Linux, RHCA, RHCT, CCNA, or CCNP certification (preferred).

• Experience with troubleshooting public cloud applications, preferably GCP (preferred).

• Experience in deployment and configuration automation, such as Ansible (preferred).

• Proficiency in additional languages for EU or international regions (preferred).

• Ability to adhere to applicable laws, DeepHealth policies, data privacy, compliance, safety, and confidentiality standards.

🏝️ Benefits

• Opportunity for remote work.

• Occasional travel may be required.

• Participation in on-call rotations and flexible coverage.