Implementation Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Implement comprehensive onboarding processes for designated partners, ensuring timely advancement through each phase.

• Track application statuses across various systems and proactively resolve delays or issues.

• Confirm that all necessary steps are completed in accordance with established procedures and service level agreements (SLAs).

• Assess the performance of new partners according to a predetermined timeline.

• Leverage automated tools for due diligence, validation, and the setup of partner configurations.

• Examine system outputs for accuracy and completeness, identifying any exceptions or discrepancies.

• Initiate relevant workflows and actions based on system-generated results.

• Verify partner information to maintain data integrity across all platforms.

• Keep thorough and audit-ready documentation consistent with compliance standards.

• Ensure that all onboarding records are accurately entered into internal systems.

• Identify any gaps in information, inconsistencies, or breakdowns in processes.

• Escalate issues to senior team members with the necessary context and supporting information.

• Assist in resolving workflow obstacles to sustain onboarding progress.

• Work collaboratively with Compliance, Operations, Credit, and Treasury teams to facilitate onboarding efforts.

• Contribute to ongoing improvements by pinpointing inefficiencies in workflows or systems.

• Perform additional duties as required.

⛳️ Requirements

• Preferred Bachelor's degree or an equivalent combination of education and experience in business, compliance, or related technical fields.

• A minimum of 1 year of experience in operations, onboarding, or financial services is preferred.

• Experience in payment processing, fintech, or remittance settings is advantageous.

• Familiarity with workflow management tools, CRM systems, or onboarding platforms is beneficial.

• Bilingual proficiency is required, including professional-level communication in English (both written and verbal).

• Strong operational judgment and adept problem-solving abilities.

• Capability to make decisions within established guidelines.

• Exceptional attention to detail and accuracy in data management.

• Proficiency in handling multiple workflows in a dynamic environment.

• Strong communication skills and ability to coordinate with stakeholders effectively.

• Comfort with automated systems and the ability to interpret system outputs.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.