Implementation Consultant, Patient Intake Automation

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Strategically plan, organize, and oversee all stages of projects, encompassing design, development, training, and monitoring.

• Deliver presentations and product training through web conferencing platforms.

• Prioritize tasks and collaborate with sales, data management, development, and customer support teams to address customer requirements.

• Offer product training and workflow suggestions to both internal team members and clients.

• Communicate and escalate priorities, achievements, and project risks to Project Management and Leadership.

• Implement Med-Metrix’s Patient Intake Automation Tool effectively.

• Handle, protect, and disclose patients’ protected health information in compliance with HIPAA regulations.

• Adhere to Information Security and HIPAA policies and procedures.

• Limit access to PHI to only what is necessary for designated responsibilities.

• Occasionally travel to client locations to assist with go-live activities.

• Execute additional tasks as required.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience in Customer Service.

• A minimum of 2 years of experience in an implementation or project management environment.

• Previous experience in supporting or implementing customers within a SaaS setting.

• Preferred background in healthcare or practice management.

• Experience in application system configuration and testing is preferred.

• Direct engagement with Development or IT teams is highly desirable.

• Capability to investigate, troubleshoot, and resolve issues, including identifying workarounds and determining when engineering assistance is required.

• Customer-focused mindset with a commitment to delivering value and an exceptional customer experience.

• Ability to work autonomously and adapt in a fast-paced environment.

• High proficiency in MS Office, especially Excel and Visio.

• Excellent interpersonal, written, and verbal communication skills.

• Strong problem-solving and creative thinking abilities, with sound judgment and decision-making rooted in accurate and timely analysis.

• High integrity and reliability; a strong sense of urgency and results-oriented mindset.

• Friendly and approachable demeanor suitable for customer service interactions.

• Must have a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

• Ability to follow instructions, collaborate effectively, and manage stress efficiently.

🏝️ Benefits

• Flexible working hours.

• Occasional work outside of standard hours.

• Occasional travel to client sites to facilitate go-live activities.

• Access to a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.