Implementation Consultant III – eCommerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation of GHX products throughout client relationships, from project initiation to product launch and post-launch support.

• Manage the daily implementation and operational aspects of client engagements.

• Meet service level agreements, ensure client satisfaction, drive product utilization, achieve key milestones, and reach revenue objectives.

• Demonstrate product functionality and produce project and implementation documentation.

• Provide customer training and facilitate instructor-led training sessions on GHX products and applications.

• Collaborate on test plans for system integration testing, user acceptance testing, and pre-launch testing.

• Evaluate data sets for completeness and offer feedback to customers and internal development teams.

• Maintain and communicate the status of projects, identify potential risks, and address delays.

• Work with scrum teams and internal departments to fulfill customer objectives.

• Identify and execute process enhancements to improve delivery and customer satisfaction.

• Organize and preserve implementation documentation and project plans.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.

• At least 3 years of experience in an implementation or project management position within a healthcare IT or supply chain organization.

• Comprehensive understanding of healthcare supply chain, EDI, project delivery, and system integration.

• Strong knowledge of data structures, system integration, materials management, supply chain, and accounting.

• In-depth knowledge of healthcare procure-to-pay and supply chain operations.

• Ability to interpret business requirements and implement products that meet or surpass customer goals and objectives.

• Proficiency in utilizing AI-driven supply chain analytics tools, embracing emerging AI technologies, and guiding customers in their effective application.

• A growth mindset with the capability to develop processes that enhance delivery and customer experience.

• Ability to thrive in a dynamic, collaborative team environment.

• Exceptional interpersonal, oral and written communication, organizational, analytical, and problem-solving skills.

• Willingness to travel up to 15% annually.

• Preferred: strong knowledge of item master management.

• Preferred: familiarity with Agile and Scrum methodologies.

• Preferred: experience with cross-functional projects involving internal and external stakeholders.

• Preferred: understanding of cloud-based ERP systems like Infor, Oracle, and Workday.

• Preferred: knowledge of on-premises ERP systems such as Lawson, Meditech, and Peoplesoft.

🏝️ Benefits

• Health, vision, and dental insurance.

• Accident and life insurance.

• 401k matching.

• Paid time off.

• Education reimbursement.