Implementation Consultant

This is a fully remote position, open to applicants in North America.

📋 Description

• Directly engage with customers, either individually or as a member of the sales team.

• Oversee and provide guidance on the implementation of customers’ Upshop platform.

• Create solution architectures and provide implementation recommendations.

• Serve as a trusted advisor to the executive leadership of customers.

• Extract business requirements and convert them into well-structured recommendations.

• Develop guidance for future states and create roadmaps.

• Utilize best practices and solutions to minimize implementation risks.

• Break down future state objectives into actionable execution plans.

• Collaborate with product and engineering teams to ensure alignment of customer goals with Upshop objectives.

• Act as a subject matter expert on Upshop’s Customer Journey and platforms.

• Participate in weekly team meetings, onsite workshops, sales events, and trade shows as scheduled.

• Keep up-to-date with industry trends, product enhancements, internal learning, and competitive intelligence.

• Maintain scenarios within the demo environment.

• Partner with the sales team to comprehend customer requirements and challenges.

• Collect information to address customer needs and identify gaps.

• Assist in building business cases and potential ROI analyses.

• Recommend designs and configurations that align with customer objectives.

• Demonstrate compelling solutions and present desired future states with measurable outcomes.

• Lead and document discovery sessions while advising customers on implementation best practices.

• Present solution visions that foster adoption and growth.

• Aid in scoping Statements of Work (SOWs) and drafting SOW deliverables.

• Lead scoping calls and provide recommendations to customers and the revenue team.

• Ensure proper implementation of solutions with both internal and customer teams.

• Offer guidance throughout the sales process.

• Provide comprehensive handoffs to Project Teams and Customer Success Managers.

⛳️ Requirements

• Ability to articulate complex concepts in a clear and understandable manner.

• Exceptional presentation and communication skills, including software demonstrations and conveying product value.

• Aptitude for devising solutions that meet customer needs based on Upshop modules.

• Capability to collaborate effectively with customers and internal teams.

• Customer-centric approach to understanding and addressing customer needs.

• Over 3 years of relevant experience in solutions or sales consulting.

• Background in retail operations, presales, or implementation consulting at a SaaS company managing large enterprise customers.

• Experience in customer support, including creating PowerPoint presentations, responding to RFPs, conducting scripted and unscripted demos, developing business cases, and leading discovery design sessions and/or implementation.

• Comprehensive understanding of various retail enterprise solutions, particularly POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics.

• Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media platforms.

• A remote meeting camera is mandatory.

🏝️ Benefits

• Work from Home.

• Up to 30% travel required (mostly air travel).

• Base salary plus commission.