Implementation Consultant

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee the technical consulting and configuration aspects of several simultaneous time and materials projects.

• Collaborate with Project Managers to ensure projects are completed on schedule, within scope, and budget constraints.

• Gain a comprehensive understanding of customers’ existing business models and processes to implement Salsify both effectively and efficiently.

• Facilitate successful user adoption and ensure long-term customer satisfaction with Salsify products.

• Work collaboratively across teams, including Customer Success Managers, Project Managers, Account Managers, and others.

• Ensure that customers are positioned to meet established metrics and objectives.

• Foster a consistently positive experience for both internal and external stakeholders by providing guidance and support.

⛳️ Requirements

• Experience navigating the challenges that large enterprise clients encounter when introducing a new platform.

• A strong commitment to ensuring customer success in a customer-focused environment.

• Proven problem-solving skills across technical, organizational, internal, customer, or personal challenges.

• A curious mindset and eagerness to learn, with the capability to rapidly absorb and effectively apply new knowledge.

• Excellent communication skills to convey new concepts thoughtfully to diverse audiences and adapt to evolving circumstances.

• Confidence in independently driving solutions to complex customer or internal challenges.

• Ability to recognize when to raise potential risks and inform the appropriate stakeholders.

• Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is advantageous.

🏝️ Benefits

• Health and medical benefits.

• Paid time off (PTO).

• Total Rewards plan.

• Eligible roles may include a commission plan or bonus incentive.

• Inclusive hiring process with reasonable accommodations for individuals with disabilities.