Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the customer journey from the moment the contract is signed until a successful go-live on the Ecotrak platform.

• Direct implementation strategies, including establishing timelines, milestones, resource allocation, dependencies, and tracking risks.

• Facilitate regular project status meetings with customer stakeholders to convey progress, address obstacles, make decisions, and outline next steps.

• Oversee multiple simultaneous implementations and prioritize tasks across various accounts to ensure timely go-live dates.

• Recognize changes in scope, delays, dependencies, and projects at risk, and escalate these issues along with recovery strategies.

• Collaborate with Sales, Customer Success, Product, Engineering, and Support teams to resolve any blockers.

• Ensure accurate project documentation and status updates in project management and customer success tools.

• Lead customer discovery sessions and gather requirements effectively.

• Configure the Ecotrak platform to accommodate site hierarchies, asset types, preventive maintenance schedules, user roles, approval workflows, and business specifications.

• Manage the migration and validation of data, including asset lists, vendor records, and historical work order data.

• Oversee the setup and testing of integrations with customer systems.

• Coordinate user acceptance testing and ensure readiness for go-live.

• Design and deliver training and documentation tailored to specific roles.

• Collaborate with the Product team to identify configuration gaps and recurring customer requirements for future product enhancements.

⛳️ Requirements

• A minimum of 3 years of experience in software implementation, technical consulting, customer onboarding, or project management, preferably within B2B SaaS.

• Ability to handle multiple customer projects simultaneously while effectively managing competing priorities and deadlines.

• Proficiency in configuring software directly.

• Excellent stakeholder management abilities.

• Strong written and verbal communication skills, characterized by clarity and structure.

• Comfortable working with spreadsheets, performing CSV imports, and executing basic data cleanup and validation tasks.

• A proactive, solutions-oriented mindset when facing project challenges.

• Nice to have: experience with implementing CMMS, IWMS, ERP, or similar facilities management software.

• Nice to have: a background in facilities management, restaurant or retail operations, or other multi-site business environments.

• Familiarity with tools such as Asana, Monday.com, Smartsheet, Gainsight, Totango, or HubSpot.

• Experience with supporting SSO implementations and API-based integrations.

• Understanding of APIs, authentication concepts, integration workflows, and data mapping.

• Basic knowledge of SQL is a plus.

• Must meet employment eligibility verification through E-Verify.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan with a 4% match.

• Unlimited paid time off (PTO) and 12 paid holidays each year.

• Tuition reimbursement program.

• Opportunities for team-building events.

• Company-branded merchandise.

• Join a collaborative and innovative team where you can make a significant impact on customer experience and help shape the scalability of Ecotrak implementations.