Implant Candidate Liaison, Bilingual

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a primary liaison for cochlear implant candidates throughout their decision-making and treatment process.

• Reach out to new candidates promptly to provide an overview of the cochlear implant journey.

• Perform continuous outreach via phone, email, and text communications.

• Implement personalized touchpoints to keep candidates informed and engaged.

• Maintain lead ratings and update candidate statuses in the CRM.

• Input candidate information into the CRM within designated timelines.

• Document interactions, candidate details, and progress updates effectively.

• Complete order forms and associated documentation accurately.

• Keep organized records while adhering to privacy and confidentiality standards.

• Arrange consultations and follow-up appointments.

• Distribute educational and preparatory materials prior to appointments.

• Coordinate and document surgery dates, purchase orders, and other significant milestones.

• Assist regional teams with documentation and administrative tasks.

• Prepare candidates for activation by providing educational resources and program information.

• Facilitate introductions to support services, customer support teams, and community resources.

• Address candidate inquiries and provide timely information.

• Direct specialized questions to the appropriate departments.

• Send printed educational materials to clinics and healthcare providers upon request.

• Participate in National Sales Meetings and local candidate engagement events as required.

• Travel occasionally for meetings, training sessions, or candidate-focused events.

⛳️ Requirements

• Must be a resident of California.

• Bilingual in English and Spanish.

• 2-4 years of experience in customer service, patient engagement, inside sales, or a related field.

• Familiarity with CRM systems and Microsoft Office applications.

• Strong commitment to maintaining confidentiality and adhering to HIPAA regulations.

• Bachelor's degree is preferred.

• Experience in the healthcare industry is preferred.

• Background in supporting patients, candidates, or customers within a healthcare environment is preferred.

• Experience in hearing healthcare, medical devices, audiology, or related healthcare sectors is preferred.

🏝️ Benefits

• Remote work arrangement.

• Occasional travel for meetings, training sessions, or candidate-focused events.