IFM COE Director

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Facilitate strategy, cohesive service delivery, and integration of service lines for a prominent global financial services account.

• Propel innovation, establish optimal practices and standards, and enhance cost savings and operational efficiency.

• Administer national health, safety, and environmental initiatives across the account.

• Supervise the Integrated Facility Management Center of Excellence, encompassing Facility Management, Engineering, Health Safety and Environmental, Energy & Sustainability, and Business Programs.

• Act as a liaison between the Alliance Director and the JLL organization; report directly to the Governance & Enablement Director.

• Oversee Facilities Management outcomes, including business continuity, building-level financials, customer experience, facility condition assessments, repair and maintenance budgets, work order management, and client initiatives.

• Ensure compliance with Environmental, Health, and Safety regulations, laws, and codes.

• Manage compliance within Engineering operations, preventative maintenance, mobile engineering processes, and regional engineering collaboration.

• Implement and enhance Corrigo functionalities and AI-driven capabilities.

• Integrate service delivery platforms and resources while overseeing transitions.

• Establish a team vision and strategy that aligns with client objectives.

• Anticipate client needs, surpass KPIs, and guarantee client satisfaction.

• Build high-performing teams and foster employee engagement.

• Cultivate relationships across regional and COE teams, sharing best practices.

• Develop and oversee innovation strategies and lead the implementation of firm practices.

• Direct projects involving new processes, tools, and communication enhancements.

• Create and manage value-driven programs, overseeing their design, development, and execution.

• Recruit, attract, retain, coach, and elevate the performance of top talent.

⛳️ Requirements

• Bachelor’s degree is required; an MBA or other advanced degree is preferred.

• Over 10 years of experience in commercial real estate and/or Facilities Management.

• Proficient understanding of Facilities Management, Facilities Engineering, Energy and Sustainability, and Environmental and Safety practices.

• Proven leadership and management abilities, with a capacity to influence and negotiate.

• Ability to convey complex ideas clearly and succinctly.

• Skills in trend recognition, diagnosis, and problem-solving.

• Experience in implementing quality assurance and continuous improvement initiatives.

• Strong financial and planning analytical capabilities.

• Competence in public speaking and the ability to engage large audiences.

• Ability to establish and maintain trust with both internal and client stakeholders.

• Prior experience leading large teams in a dynamic, fast-paced environment.

• Detail-oriented, organized, adaptable, and eager to tackle new challenges.

• Capacity to motivate others to take action with a sense of urgency.

• Advanced computer skills, including proficiency in MS Office, Excel, Word, PowerPoint, and Outlook.

• Must be authorized to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and observed Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.