HVAC Tech Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with homeowners via phone who have purchased products from the HVAC e-commerce platform.

• Provide assistance to customers regarding product inquiries.

• Perform remote troubleshooting to address customers' technical challenges.

• Manage scheduled calls while operating from a home office environment.

• Take part in periodic hands-on training and travel for product refurbishment.

⛳️ Requirements

• Minimum of 5 years of experience as an HVAC Technician.

• Exceptional written and verbal communication abilities.

• Proven computer proficiency with typing speed of 40 WPM or higher.

• Thrive in a fast-paced environment while managing multiple responsibilities concurrently.

• Exhibit a professional and positive attitude; be extroverted, warm, and friendly with customers.

• Self-motivated individual who is enthusiastic and determined to invest the necessary effort for success.

• Strong attention to detail is essential.

• Capable of navigating ambiguity effectively and solving problems in alignment with company values.

• Ability to collaborate as a team when required.

• Must have high-speed internet and a reliable power supply.

• Maintain a quiet workspace at home, free from distractions such as pets or family members in the same room.

• Acknowledge that this is not a flexible remote position; presence at your desk, available for calls during scheduled hours, is mandatory.

• Willingness to travel periodically for hands-on training and product refurbishment.

• Availability for a rotating schedule with occasional weekend shifts is required.

🏝️ Benefits

• Group health insurance along with a health savings account.

• 401k plan.

• Paid time off.

• Paid holidays.

• Life insurance coverage.

• Short-term disability benefits.

• Reimbursement for educational and professional development training.

• All necessary computer equipment and training will be provided.