HVAC Account Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as a representative of the Bosch brand within the HVAC distribution network for York Factory Direct.

• Advocate for the Bosch product line in the designated market area.

• Market and sell residential and commercial HVAC systems, components, and supplies to HVAC contractors.

• Onboard new York Dealers and attract new customers to join the York community.

• Cultivate relationships with current customers to enhance wallet share.

• Drive an increase in market share.

• Acquire a comprehensive understanding of both residential and commercial product lines.

• Assist internal and external clients with technical commercial inquiries.

• Generate quotes for light commercial HVAC equipment and supplies.

• Provide alternative product options to help customers save on energy and costs.

• Conduct proactive outreach to customers to boost sales and improve profit margins.

• Process orders and monitor shipments when necessary.

• Deliver post-sale support services.

• Manage product returns and instruct customers on warranty claims.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Over 5 years of practical experience in commercial HVAC technical fields.

• More than 5 years of experience in customer service roles.

• Experience in supporting a sales team is essential.

• Preferred: Familiarity with Windows and Microsoft Office applications.

• Preferred: Excellent interpersonal skills and the ability to build customer relationships along with strong decision-making capabilities.

• Preferred: Professional communication and organizational skills.

• Preferred: Strong analytical abilities and a positive approach to human relations.

• Successful completion of a drug screening and background check is required prior to the start date.

🏝️ Benefits

• Employees have the option to work remotely.

• Leadership coaching is provided throughout their career journey.

• Comprehensive sales leadership onboarding, including programs, product, and company insights.

• Continuous mentoring and support from sales leadership.

• Equal Opportunity Employer, inclusive of individuals with disabilities and veterans.