HRSS Admin – Tier 2 Benefits

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Offer administrative assistance and enhance the coordination, preparation, and workflow of departmental processes.

• Oversee moderately complex benefits transactions and changes related to life events.

• Provide case resolution while adhering to SLA standards.

• Address HR inquiries related to benefits administration, HRIS systems, and policy interpretation.

• Manage qualifying life events such as birth, adoption, guardianship, marriage, divorce, legal separation, and the dissolution of partnerships.

• Process employment-driven benefit actions, dependent documentation, open enrollment, and transfers.

• Handle eligibility cases and conduct ACA initial eligibility and enrollment assessments.

• Manage verification requests, specialized leave-of-absence cases, and adoption reimbursement.

• Assist in the planning, appeals, playbooks, and processing for Open Enrollment.

• Support Paid Time Off business processes and associated employee transitions.

• Document case activities and utilize Workday benefits administration and HRIS processes.

• Analyze data and ensure accuracy using Excel.

• Resolve escalations while meeting SLA, KPI, and productivity expectations.

• Train, shadow, and mentor peers on benefits transactions and processes.

• Identify and implement process enhancements, collaborating with health ministry partners and Centers of Expertise.

⛳️ Requirements

• Bachelor's Degree or equivalent experience.

• 2–3 years of prior experience in benefits or shared services.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Familiarity with HRIS or direct experience with Workday.

• Preferred certifications include CEBS, HCI, PHR, or SHRM-CP.

• Knowledge of vendor management, UKG, and case management systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and certification.

• Collaborative and inclusive work environment.