HRSS Admin – Tier 2 Benefits

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide respectful and compassionate service to colleagues via case management and phone interactions.

• Address cases while adhering to established SLA standards.

• Document issues and case notes utilizing case management technology.

• Address HR inquiries concerning benefits administration, HRIS systems, and policy interpretation.

• Assist with escalations and facilitate warm transfers or direct connections between colleagues and leaders.

• Recognize and implement improvements in processes.

• Maintain collaborative relationships with health ministry partners and Centers of Expertise.

• Manage intricate cases and offer mentorship to peers.

• Administer qualifying life events such as birth, adoption, guardianship, marriage, divorce, legal separation, and dissolution of partnership.

• Handle employment-related benefit actions, including onboarding for new hires/rehired employees, status changes, dependent documentation, open enrollment, and transfers.

• Manage eligibility cases, ACA assessments, enrollment, and verification requests.

• Assist in planning, appeals, and processing for Open Enrollment.

• Coordinate with ministries, boards, vendors, and internal stakeholders.

• Facilitate Paid Time Off business processes and employee transitions.

• Utilize Workday benefits administration and HRIS knowledge to evaluate downstream effects.

• Analyze and verify data using Excel.

• Achieve or surpass SLA, KPI, and productivity goals.

• Provide peer training, shadowing, and support on benefits transactions.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• 2–3 years of prior experience in benefits or shared services, or comparable experience in place of a degree.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Familiarity with HRIS systems or direct experience with Workday.

• Intermediate skills in Excel.

• Advanced understanding of Workday benefits administration and HRIS processes.

• Capability to manage moderately complex benefit transactions and changes related to life events.

• Preferred: CEBS, HCI, PHR, or SHRM-CP certification.

• Preferred: Knowledge of vendor management, UKG, and case management systems.

🏝️ Benefits

• Support for benefits administration, including qualifying life events, open enrollment, ACA eligibility and enrollment, PTO processes, adoption reimbursement, and LOA 365 benefit management.

• Processes for Paid Time Off, including PTO payouts and cash outs.

• Adoption reimbursement.

• Opportunities for professional learning and development.

• Opportunities for peer training, shadowing, and guidance.

• Remote work as indicated in the job title.