HR Technology Strategy Lead

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Establish and guide the strategy for HR Technology experience across various personas and HR service journeys.

• Oversee discovery, requirement gathering, process analysis, and solution design for key HR Technology initiatives.

• Identify gaps in experience, process inefficiencies, and friction points, while recommending technological solutions.

• Create integrated solutions utilizing Workday, Workbrain, ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms.

• Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps.

• Assess platform-native capabilities and provide recommendations on build-versus-buy decisions.

• Engage in vendor assessments, proof-of-concept evaluations, and technology selection processes.

• Collaborate with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable HR solutions.

• Evaluate AI, automation, conversational experiences, and agentic technologies to enhance colleague experiences and minimize support demand.

• Create business cases, executive presentations, strategic recommendations, and investment proposals.

• Establish adoption metrics, experience KPIs, and reporting frameworks.

• Assist with change management, communication, training, and adoption initiatives.

• Produce documentation, training materials, and user guides.

• Spearhead enterprise-wide adoption of new HR technology functionalities and products.

• Conduct system testing and coordinate User Acceptance Testing (UAT) with business stakeholders.

• Present findings and reports to senior management and the wider organization.

• Ensure the quality and accuracy of all deliverables.

⛳️ Requirements

• A minimum of 5 years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles.

• At least 4 years of experience in gathering business requirements, performing fit-gap analysis, and delivering technology solutions within an Agile environment.

• A minimum of 4 years of experience in supporting and configuring HR Technology platforms, including HCM, Payroll, Benefits, Time & Attendance, and Case Management solutions.

• Strong comprehension of how Core HCM, Payroll, Benefits, and downstream HR systems integrate across comprehensive business processes.

• Over 3 years of experience with ServiceNow or similar case management platforms.

• At least 3 years of experience working with HR stakeholders to identify business needs, design solutions, and promote adoption.

• Minimum of 3 years leading cross-functional initiatives involving HR, IT, Payroll, Benefits, and external vendors.

• Over 3 years creating functional requirements, process maps, business cases, testing strategies, and documentation.

• At least 2 years leading User Acceptance Testing (UAT), defect management, and solution validation.

• A minimum of 2 years demonstrating robust analytical, problem-solving, and decision-making abilities.

• At least 2 years showcasing excellent written, verbal, presentation, and stakeholder management skills.

• Over 2 years of experience presenting findings, recommendations, and project updates to senior leaders and executive stakeholders.

• Minimum of 2 years managing multiple priorities and delivering results in a dynamic environment.

• A Bachelor's degree in Business, Human Resources, Information Technology, or a related field is required.

• Experience with Workday HCM, Payroll, Benefits, or Talent solutions.

• Experience supporting or implementing ServiceNow HR Service Delivery (HRSD).

• Experience in a large retail, healthcare, or matrixed enterprise setting.

• Experience leading HR Technology transformation, digital modernization, or M&A integration initiatives.

• Knowledge of AI, automation, and emerging HR technologies.

• Project or Program Management experience.

• Experience with organizational change management and communication strategies.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.