HR Shared Services Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the EMEA SSC HR Operations team located in Poland, India, Romania, and the Philippines, ensuring effective communication across various organizational departments.

• Direct and manage the complete onboarding process for client-supported professionals across multiple EMEA jurisdictions.

• Oversee the implementation of cohesive and standardized operational practices in collaboration with both internal and external business partners.

• Act as an operational escalation point for adherence to local labor laws, employment contracts, background checks, payroll, and benefits enrollments.

• Collaborate with legal, payroll and billing departments, local payroll providers, and benefits brokers during the onboarding of new employees.

• Ensure that service delivery objectives and OKRs, such as SLA, CSAT, and FCR, are achieved or surpassed.

• Work alongside HR, Customer Support, Payroll, Finance, Legal, and Tech teams to guarantee seamless experiences for both customers and professionals.

• Translate operational challenges and manual workarounds into requirements for platform features in partnership with Product and Engineering teams.

• Provide operational insights to align the core platform with the intricate regulatory and service delivery requirements of the EMEA region.

• Lead business transformation initiatives aimed at scaling operations, minimizing onboarding time, and enhancing margin efficiency.

• Identify structural inefficiencies and spearhead change management strategies to standardize processes across EMEA sub-regions.

⛳️ Requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or a related field of study.

• 5–10 years of experience in HR Operations, encompassing the entire employee lifecycle, within a dynamic, start-up environment.

• Proven experience in managing centralized HR shared service center operations for the EMEA region.

• Strong leadership skills with the capability to manage staff across multiple regions.

• Solid understanding of HR fundamentals across different locales.

• Willingness to participate in international calls or meetings outside of regular business hours.

• Project management expertise with the ability to prioritize and manage competing tasks and deadlines effectively.

• High proficiency in Zendesk and Salesforce; familiarity with business analytical tools is an advantage.

• Strong interpersonal skills to manage sensitive and confidential matters.

• Demonstrated composure, tact, and diplomacy.

• Excellent multi-cultural experience; capable of engaging with diverse individuals and groups.

• Ability to effectively resolve problems, analyze issues, and formulate action plans.

• Exceptional stakeholder management capabilities.

• Fluent spoken and written English; proficiency in additional EMEA languages is a plus.

• Proven ability to utilize AI-powered analytics tools.

• Experience with Lean & Six Sigma methodologies is advantageous.

🏝️ Benefits

• Annual bonus for non-sales positions, based on individual and company performance.

• Generous paid parental leave.

• Flexible time off policy.

• Spending accounts available.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance included.

• Sabbatical opportunity after 5 years of service.

• Competitive salary package.

• Various benefits and perks offered.