HR AI & Automation Operations Lead

This is a fully remote position, open to applicants in Middle East.

📋 Description

• Develop and execute intelligent automation systems for EOR Operations.

• Integrate data across various platforms, reduce manual tasks, and facilitate scalable global operations.

• Leverage customer and employee feedback, along with operational data and insights, to enhance HR experience, quality, and results.

• Align projects with strategic goals and provide expert advice on risk, compliance, and scalability.

• Incorporate statutory and employment-related regulatory requirements into automation and system design.

• Manage multi-phase initiatives encompassing process redesign, tooling, and change management from planning to optimization.

• Analyze operational processes, pinpoint bottlenecks, and design comprehensive automated workflows.

• Construct and maintain data pipelines using native connectors or APIs across HRIS, case management, payroll, and other applications.

• Prototype and implement automations utilizing low-code/no-code platforms.

• Deploy and oversee AI tools or agents for document processing, query triage, policy guidance, and data auditing.

• Design multi-agent frameworks and governance policies with human oversight for compliant AI implementation.

• Establish and maintain automation observability and governance, including tracing, logging, evaluation, access controls, and auditability.

• Create operational data models for reporting, auditing, compliance, and data integrity.

• Develop and improve HR Operations analytics dashboards and reports using SQL and BI tools like Tableau or Sigma.

• Facilitate cross-functional collaboration, change management, training, adoption, and continuous improvement.

• Act as the technical lead for AI and Automation within Operations.

• Mentor and support junior team members.

• Report to the Senior Manager, Mobility.

⛳️ Requirements

• Demonstrated ownership and autonomy, capable of identifying tasks, setting direction, and delivering results independently.

• Proven experience in taking initiatives from initial exploration through to sustainable delivery.

• Strong project management and stakeholder engagement abilities.

• Progressive experience in automation, business process optimization, and systems integration.

• Skilled in translating operational challenges into automated and intelligent solutions.

• Experience in HR Operations or Shared Services is preferred.

• Knowledge of user experience and operational efficiency.

• Familiarity with building automation in regulated or compliance-sensitive fields such as hiring, employment, or payroll.

• Strong understanding of sensitive data lifecycle risks and data privacy requirements.

• Extensive hands-on experience with low-code workflow tools such as Zapier, Make, Retool, n8n, or similar.

• Basic scripting experience with Python, TypeScript, or JavaScript.

• Proven ability to build custom agents, API integrations, webhooks, or message queues and glue services.

• Exceptional communication, influencing, conflict management, and negotiation skills.

• Proficient in written and spoken English.

• Basic knowledge of mobility and immigration processes is a plus.

• Previous remote work experience is advantageous but not mandatory.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget for co-working spaces, learning, and wellness (including gym memberships).

• Mental health support services.

• Stock options.

• Home office budget & IT equipment.

• Equal employment opportunity and accommodation support.

• Employee resource groups (Women, Disability, Queer, Minorities in Tech).