HR AI & Automation Operations Lead

This is a fully remote position, open to applicants in Europe.

📋 Description

• Create and implement intelligent automation systems that seamlessly connect data across various platforms while reducing manual tasks for scalable HR Operations.

• Collaborate with HR Operations teams located globally and with cross-functional teams in Operations, Product, Design, Engineering, and IT.

• Leverage customer and employee feedback, operational data, and insights to enhance the HR experience, quality, and outcomes.

• Provide guidance on risk, compliance, scalability, and statutory and employment-related regulations in automation and system design.

• Define and execute multi-phase process redesign, tooling, and change-management initiatives as the Directly Responsible Individual.

• Analyze operational processes, pinpoint bottlenecks, and design comprehensive automated workflows.

• Develop and uphold data pipelines utilizing connectors or APIs across HRIS, case management, payroll, and additional tools.

• Prototype and implement automations using low-code/no-code platforms such as Zapier, Make, Retool, and n8n.

• Deploy and manage AI tools and agents for document processing, query triage, policy guidance, and data auditing.

• Design multi-agent frameworks and governance policies with human oversight for compliant AI deployment.

• Establish and maintain automation observability and governance, including tracing, logging, agent-run evaluation, access controls, and auditability.

• Create operational data models supporting reporting, audit, compliance, and data integrity.

• Develop and iterate HR Operations analytics dashboards and reports using SQL and BI tools like Tableau or Sigma.

• Lead cross-functional teamwork, change management, training, adoption, and continuous improvement initiatives.

• Act as the technical lead for AI and Automation within Operations and contribute to best practices.

• Mentor and guide junior team members.

• Report to the Senior Manager, Mobility within the EOR Operations - Mobility team.

⛳️ Requirements

• Demonstrated ownership and autonomy; capable of identifying tasks, setting directions, and achieving outcomes independently.

• Proven experience managing initiatives from initial exploration to sustainable delivery, with strong project management and stakeholder engagement abilities.

• Progressive experience in automation, business process optimization, and systems integration.

• Expertise in translating operational challenges into automated and intelligent solutions in collaboration with Product, Engineering, Design, or IT teams.

• Ideal background includes experience in HR Operations or Shared Services across diverse operational contexts.

• Strong understanding of user experience and operational efficiency.

• Experience developing automation in regulated or compliance-sensitive environments such as hiring, employment, or payroll.

• Solid understanding of sensitive data lifecycle risk and data privacy obligations.

• Extensive hands-on experience with low-code workflow tools such as Zapier, Make, Retool, n8n, or similar.

• Basic scripting skills in Python, TypeScript, JavaScript, or similar languages.

• Experience creating custom agents, API integrations, webhooks, message queues, or glue services.

• Exceptional communication, influencing, conflict management, and negotiation skills.

• Proficient in English, both written and spoken.

• Basic knowledge of mobility and immigration processes is a plus.

• Remote work experience is advantageous, though not mandatory.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget for co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options.

• Home office budget and IT equipment provided.

• Emphasis on life-work balance.

• Employee resource groups (Women, Disability, Queer, Minorities in Tech).

• Accommodation support during interviews and beyond.