HPC Technical Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate with NVIDIA enterprise clients to address complex technical challenges and customer inquiries through thorough research and reproduction.

• Assist customers with the installation of products centered on next-generation AI and HPC server technologies.

• Take ownership of and resolve customer issues throughout the installation, operation, maintenance, or application of products.

• Work extensively with GPUs, AI accelerators, high-speed interconnects, ML frameworks, Spark, Kubernetes, and Ceph.

• Analyze, communicate, and resolve issues to enhance customer experiences.

• Create, refine, and document best practices for internal support and R&D teams.

• Regularly interact with engineering, marketing, and support teams.

• Act as a primary contact for customers, ensuring high levels of customer satisfaction.

⛳️ Requirements

• Over 8 years of experience providing in-depth customer support and troubleshooting for hardware and software products.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent experience.

• Extensive knowledge and experience with Linux and Networking (LFCS / RHCSA).

• Proficiency in data center virtualization concepts and trends (VMWARE, Docker, Kubernetes).

• Outstanding interpersonal skills with the capability to lead the resolution of any critical issues presented by customers.

• Excellent communication and presentation/oral skills.

• Strong organizational capabilities and the ability to prioritize and multitask with minimal supervision.

• Experience in troubleshooting, debugging, and resolving issues in large-scale HPC network environments.

• Background as a developer and/or member of a support escalation team for large enterprise clients or service providers.

• Proficient in scripting languages such as Python, bash, Ansible, YAML, etc.

• Experience in developing or debugging AI and data analytics software.

🏝️ Benefits

• Highly competitive salaries.

• Comprehensive benefits package.

• Equity options.

• Additional benefits.