HPC Service Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive delivery, dependability, and enhancement of extensive computing clusters, storage systems, and specialized software stacks.

• Monitor daily infrastructure performance and identify system bottlenecks.

• Manage compute clusters, job schedulers, and parallel file systems.

• Ensure compliance with SLAs, uptime commitments, and vendor agreements.

• Uphold data privacy, regulatory standards, and internal security protocols.

• Track and enforce SLAs and KPIs to meet or exceed client expectations.

• Act as the primary point of contact for clients regarding communication, escalations, service evaluations, and feedback.

• Coordinate responses to major incidents and conduct root-cause analyses to minimize downtime.

• Collaborate with engineering, support desk, and operations teams on contract-related requirements.

• Implement ITIL frameworks to optimize processes and enhance service quality.

• Review and develop necessary contract deliverable documentation.

• Manage the performance, development, engagement, conflict resolution, communication, delegation, and inclusion of assigned personnel.

⛳️ Requirements

• 10+ years of relevant experience.

• U.S. citizenship is required.

• NACI (T1) public trust requirement.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering.

• Typically possesses 10+ years of technical experience in Linux systems administration, cluster orchestration, or cloud-based HPC platforms.

• Experience in IT service management, technical operations, or project management.

• Direct exposure to HPC environments, parallel computing, or AI/GPU clusters.

• Familiarity with IT service management (ITSM/ITIL) principles and cluster management tools.

• Strong communication and conflict resolution abilities.

• Proficient vendor management skills.

• Excellent technical writing capabilities.

• Strong analytical and problem-solving skills.

• Ability to accommodate travel requirements of less than 10%.

• Popular certifications include ITIL 4 Foundation, PMP, or Six Sigma credentials.

🏝️ Benefits

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options available.

• Vision plan coverage.

• 401(k) plan with pre-tax and post-tax contributions up to IRS annual limits, along with company matching.

• Flexible work weeks where feasible.

• Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.

• Typically 15 days of paid leave per calendar year.

• 10 paid holidays annually.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Remote work options available.

• Identity verification and security processes utilizing advanced biometrics and artificial intelligence.