Hotline Operator, General Internal Medicine Research

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Offer hotline assistance for the state resource center focused on opioid dependence.

• Handle incoming calls utilizing a harm reduction approach.

• Provide crisis intervention along with precise referral services.

• Gather and input caller information for statistical analysis and reporting.

• Help clients connect with addiction services, detox programs, methadone maintenance, and outpatient care.

• Triage walk-in patients seeking opioid treatment.

• Evaluate potential patients interested in receiving treatment.

• Aid patients in accessing treatment and organizing appointments.

• Offer backup support to the medical assistant.

• Maintain the opioid treatment program waiting list in accordance with federal regulations.

• Refresh and create resources for clients and their family members.

• Distribute resource materials to clients, family members, support systems, and providers.

• Collaborate with opioid treatment nurses, providers, and Department of Public Health hotline support personnel.

• Support clinic operations, including filing, chart management, referrals, appointment scheduling, and various administrative duties.

• Participate in staff and state meetings while taking minutes.

⛳️ Requirements

• Associate’s degree (or equivalent) along with 1 year of relevant experience.

• An equivalent combination of formal education and experience will be considered, such as a HS/GED plus 3 years of related experience.

• Prior experience in a substance abuse or mental health environment is preferred.

• A Bachelor’s degree is desirable.

• Exceptional verbal and written communication abilities.

• Bilingual or multilingual skills beyond English are preferred.

• Knowledge of addiction through formal training or experience is preferred.

• Proficient in Microsoft Word, Excel, and Outlook.

• Capable of performing basic data management tasks, including entry, cleaning, and reporting.

• Typing proficiency and foundational math skills are required.

• Strong organizational abilities and attention to detail.

• Effective time management skills.

• Excellent interpersonal skills, along with compassion and sensitivity.

• Ability to address and de-escalate challenging conversations with tact and diplomacy.

🏝️ Benefits

• Medical, dental, vision, and pharmacy benefits.

• Discretionary annual bonuses.

• Merit increases.

• Flexible Spending Accounts.

• 403(b) savings matches.

• Paid time off.

• Career advancement opportunities.

• Resources to promote employee and family well-being.