Hotfix Developer, Technical Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Investigate and address urgent production issues raised by the Success, Support, Project, or Account Management teams.

• Develop and execute SQL queries for data corrections, imports, exports, and reporting improvements.

• Conduct root-cause analysis on transactional data, logs, and system behaviors.

• Analyze and comprehend the PHP/Symfony codebase to troubleshoot problems and verify system logic.

• Create and execute custom PHP and SQL scripts for bulk updates, data migrations, or exports.

• Safely deploy fixes using internal tools like Phing, including rollback plans when necessary.

• Collaborate with Support, Success, Account Management, Core, and other cross-functional teams to clarify requirements and validate solutions.

• Thoroughly document fixes in Jira, detailing logic, risks, and testing procedures.

• Participate in Hotfix sprint planning, standups, and reviews.

• Maintain and enhance Hotfix workflows, documentation, and best practices.

• Provide proactive updates on ticket progress, risks, and obstacles.

⛳️ Requirements

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical position.

• Strong SQL proficiency, encompassing queries, updates, imports/exports, and data validation.

• Solid grasp of debugging and troubleshooting transactional or log-based systems.

• Proficiency in PHP and familiarity with the Symfony framework.

• Experience with Git workflows and deployment pipelines.

• Familiarity with MySQL Workbench, Docker, and Graylog or similar logging tools.

• Strong analytical thinking and problem-solving abilities.

• Capability to work efficiently under pressure with tight deadlines.

• Clear written and verbal communication skills, particularly with non-technical stakeholders.

• Experience in building or maintaining exports, reporting tools, or custom client scripts is a plus.

• Familiarity with ACH processing is a plus.

• Previous client-facing support, success, or technical troubleshooting experience is a plus.

• Experience documenting technical fixes for non-technical audiences is a plus.

• Must be legally authorized to work in Canada.

• Application inquires whether employer sponsorship to work in Canada is required.

🏝️ Benefits

• Compensation linked to market data.

• We reward contributions.

• Flexible time-off policies.

• Commitment to career development.

• Opportunity to work from home.