Hosting Systems Principal

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deploy, manage, and ensure the uptime of both production and engineering virtual servers.

• Provide infrastructure support and assist the Engineering software support team with application deployments.

• Lead service restoration efforts by prioritizing and escalating issues to vendors or internal support teams.

• Address infrastructure-related service incidents and adhere to internal escalation procedures.

• Manage ServiceNow tickets, interpret architecture diagrams, and build services in accordance with those diagrams.

• Maintain infrastructure components including VMware hypervisors, Azure, AWS, Hyper-V, Linux servers, and Windows servers.

• Support Engineering applications such as Jira, Artifactory, and Bitbucket.

• Ensure that systems comply with Thales security protocols and escalate any violations as necessary.

• Compile a weekly report on Systems service availability for the department.

• Monitor customer Service Level Agreements regarding availability.

• Uphold system service levels through proactive monitoring and maintenance activities.

• Operate with minimal supervision and contribute suggestions for professional development and training initiatives.

• Engage in assigned projects to foster partnership opportunities with other teams.

• Provide 24/7 on-call support for infrastructure-related service incidents as part of a team rotation.

⛳️ Requirements

• Bachelor’s degree in computer science with at least 5 years of relevant experience, or a Master’s degree in computer science with 4+ years of relevant experience, or an equivalent combination of education and experience.

• Minimum of 5 years of experience with Linux enterprise infrastructure.

• At least 5 years of experience in administering VMware vSphere, vCenter, and Azure Stack.

• Eligibility for the Canadian Controlled Goods Program.

• Ability to obtain NATO Secret security clearance.

• Strong knowledge and experience in administering applications on Microsoft Windows and Linux; experience with Red Hat and Ubuntu is preferred.

• Excellent interpersonal and leadership capabilities.

• Outstanding oral and written communication skills, along with effective people skills, planning, implementation, and troubleshooting abilities.

• Ability to manage multiple assignments simultaneously.

• Detail-oriented with the capacity to work independently.

• Experience with Microsoft Active Directory and software development environments is advantageous.

• Ability to provide 24/7 on-call support as part of a team rotation.

• Availability for some weekend and evening work may be necessary.

🏝️ Benefits

• Company-paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan, and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a DCPP match, with no vesting period.

• Paid company holidays, vacation days, and sick leave.

• Voluntary Life, AD&D, Critical Illness, and Long-Term Disability options.

• Employee Discounts on home, auto, and gym memberships.

• Eligibility for the NORAM referral program for external candidates; Tier 1 referral compensation of $1,500.

• Hybrid or remote work arrangement available.

• Support for professional development and training plans.

• Flexible core business hours from Monday to Friday, between 9:30 a.m. and 3:00 p.m.